Note: The job is a remote job and is open to candidates in USA. Grafana Labs builds observability tools and Grafana Cloud, an open-source and open-standards observability platform. The Staff Backend Engineer will build production services for an AI-native context layer management system, including backend architecture for ingestion, storage, retrieval APIs, and agent-facing integrations. The role also involves shaping a scalable SaaS foundation, operating services reliably, and contributing to technical direction in a high-autonomy environment.
Responsibilities
- Build the core backend services: Design, implement, test, and operate the first services for context ingestion, context indexing, retrieval orchestration, API access, source configuration, and system administration
- Create a scalable SaaS foundation: Help define and build the architecture for a multi-tenant service, including tenant isolation, usage tracking, quotas, audit logs, background jobs, and reliable service boundaries
- Power agent-facing retrieval workflows: Build APIs and service interfaces that allow AI agents, MCP tools, CLIs, and internal applications to retrieve relevant context, provenance, confidence signals, and warnings
- Work across product and infrastructure: Partner with the team to make practical tradeoffs between fast experimentation and long-term reliability, especially as the project moves from prototype to production
- Operate what you build: Instrument services with metrics, logs, traces, alerts, and dashboards. Use observability tools to understand system behavior and improve reliability
- Contribute to technical direction: Help shape the architecture, service boundaries, storage choices, API contracts, deployment patterns, and engineering practices for a new product area
- Effective communication: You’ll be working in a highly dynamic and collaborative environment, so we need someone who can communicate effectively and contribute across teams
- Ownership and impact: Take full ownership of the AI solutions you develop, ensuring they are not only innovative but also scalable, maintainable, and aligned with real user workflows
Skills
- This is a remote opportunity and we are looking for candidates from the U.S. or Canada. Residents of Quebec are not eligible for this role
- * Strong engineering skills: Solid experience building production-grade, user-facing software systems. You're a self-starter, capable of tackling complex engineering problems and making UI design decisions with minimal supervision
- * AI experience with a practical mindset: You're familiar with AI technologies and frameworks, and you focus on delivering high-quality solutions that work in the real world, not just in theory
- * Quick iteration and experimentation: You're comfortable releasing prototypes, collecting feedback, and iterating with a pragmatic mindset
- * Proven initiative: You take ownership and drive projects forward, pushing boundaries to find the most impactful solutions. You can deal with ambiguity and are able to define scope where things are loosely defined
- * Collaborative attitude: You communicate effectively with your peers. You're open to feedback, and you bring a solutions-oriented mindset to the table
- * Experience with LLMs, prompt engineering, and building applications powered by GenAI
- * Proven track record of delivering software that made it into production and is actively used by users
- * Exposure to working in cloud-native environments (e.g., AWS, GCP, Azure)
- * Experience using observability tools to understand and troubleshoot system behavior
- * Experience building or working with agent frameworks or multi‑agent workflows
- * Experience as a data analyst or work with data platforms (e.g., Looker, Tableau, PowerBI, Snowflake, DataBricks)
- * Experience building tools for data engineering
Benefits
- Equity
- Bonus (if applicable)
- 100% remote work
- Defined opportunities to grow and develop your career
- In-person onboarding
- 30 days of annual leave per annum, including 3 Grafana Shutdown Days
Company Overview
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