Note: The job is a remote job and is open to candidates in USA. CACI International Inc. provides technology and mission support for the Department of Homeland Security Office of the Inspector General. The SRE Platform Engineer will ensure the reliability, performance, availability, observability, and operational resilience of AI, data analytics, and enterprise platforms in secure Azure Government environments.
Responsibilities
- Monitor, maintain, and support production and non-production environments for OIGChat, AI applications, and enterprise data platforms to ensure availability, performance, service health, and adherence to service level objectives (SLOs)
- Implement comprehensive observability including alerting, dashboards, health checks, synthetic monitoring, and log analysis using Azure Monitor, Application Insights, Log Analytics, or equivalent tools to enable proactive incident detection
- Lead incident response and troubleshooting efforts including root cause analysis, defect resolution, dependency updates, integration validation, and coordination of emergency changes to restore service rapidly
- Analyze performance and usage metrics across applications, APIs, AI model endpoints, data pipelines, and infrastructure to identify and remediate bottlenecks, latency issues, resource constraints, and efficiency opportunities
- Support capacity planning, resource sizing, autoscaling configuration, and cost optimization for compute, storage, and AI model consumption to balance performance requirements with fiscal responsibility
- Implement and maintain backup/restore processes, disaster recovery procedures, high availability architectures, and business continuity capabilities to ensure data protection and operational resilience
- Monitor data platform availability including Azure Databricks clusters, data pipelines, storage services, and analytical workloads with alerting for pipeline failures, job errors, and performance degradation
- Support deployment and operational readiness for pilot applications and new capabilities including pre-production validation, performance testing, runbook development, and go-live coordination
- Provide surge support for complex technical issues, large-scale data collection analysis, analytical environment optimization, and specialized troubleshooting requiring deep platform knowledge
- Develop and maintain operational documentation including runbooks, troubleshooting guides, architecture diagrams, incident post-mortems, and knowledge transfer materials to support sustainable operations
Skills
- Bachelor's degree + 15 years of experience in site reliability engineering, DevOps, platform engineering, systems administration, or related field; equivalencies considered (Master's + 12 years; 21 years with no degree; AA + 17 years)
- Must be able to obtain a Active DHS/ EOD Clearance as required
- Extensive experience with Site Reliability Engineering (SRE) principles including monitoring, observability, incident response, capacity planning, performance optimization, and reliability engineering practices
- Proven expertise with Azure cloud services including compute, storage, networking, monitoring, and platform-as-a-service (PaaS) offerings with deep understanding of operational best practices
- Strong experience with monitoring and observability tools (Azure Monitor, Application Insights, Grafana, Prometheus, ELK stack) and implementing alerting, dashboards, and log aggregation
- Demonstrated ability to troubleshoot complex technical issues across application, platform, and infrastructure layers with strong analytical and problem-solving skills
- Experience operating AI/ML platforms, large language model services (Azure OpenAI), data analytics platforms (Databricks, Synapse), or high-scale cloud applications in production environments
- Hands-on experience with Azure Government or other secure government cloud environments (AWS GovCloud) with understanding of compliance monitoring, security operations, and federal operational requirements
- Background in federal government, mission-critical systems, or 24/7 operational environments with experience supporting incident response, change management, and operational excellence programs
Benefits
- A unique flexible time off benefit
- Access to robust learning resources
- Healthcare benefits
- Wellness benefits
- Financial benefits
- Retirement benefits
- Family support benefits
- Continuing education benefits
- Time off benefits
Company Overview