Note: The job is a remote job and is open to candidates in USA. Drata is building a trust layer that automates compliance, manages risk, and helps organizations prove trust continuously as they scale. The Customer Education Manager will own the customer education strategy, roadmap, Academy, and certification programs across Enterprise and SMB segments. This role will use AI, data, and cross-functional collaboration to improve customer learning outcomes and integrate education across the Digital CS ecosystem.
Responsibilities
- Own the Drata Academy roadmap — course library strategy, learning path design, and the overall curriculum architecture across Drata's product suite (GRC, Trust Center, AIQA, TPRM)
- Design distinct learning experiences for Enterprise and SMB customers — Enterprise teams need depth, role-based paths, and content that scales across large orgs; SMB customers need fast time-to-value, opinionated guidance, and lean formats that fit a lean team
- Take Academy from a newly launched platform to a mature, comprehensive education program with measurable customer outcomes
- Define what 'good' looks like for customer education at Drata — frameworks, standards, and content quality bar
- Build a scalable content production process using AI-assisted authoring tools (Claude Design, Arcade, and similar) to create high-quality courses without engineering dependency
- Partner with Product to stay ahead of feature releases and ensure education content ships in sync with the product
- Design and build Drata's first customer certification program — the Drata Admin Certification — from curriculum design through to assessment, badging, and renewal
- Define the certification framework: competency model, exam structure, passing criteria, and credential lifecycle
- Partner with the Customer Success, Sales, and Marketing teams to position the Drata Admin Certification as a meaningful credential in the GRC and security compliance market
- Build the ecosystem around certification: study guides, prep courses, practice assessments, and community-based peer learning
- Use AI tools meaningfully throughout the content lifecycle — not just for drafting, but for personalization, adaptive learning paths, and content gap identification at scale
- Define and own education KPIs: course completion rates, certification pass rates, time-to-proficiency, and correlation between education engagement and GRR/NRR
- Partner with the Digital CS team's data infrastructure (Snowflake, Hook.co) to connect Academy engagement to customer health scores and retention outcomes
- Report education program performance in the quarterly Digital CS QBR and continuously improve based on what the data shows
- Connect Academy to the broader Digital CS motion — surface course recommendations in automated playbooks, in-app tooltips, and community content
- Partner with the Community Manager to make community a learning accelerator: expert-led sessions, peer knowledge sharing, and certification prep cohorts
- Collaborate with the 1:M events program to create learning continuity between live sessions and self-paced Academy content
- Ensure education content reinforces the in-app guidance experience — tooltips, Arcade videos, and Academy courses telling a consistent story
Skills
- 5–8 years of experience in customer education, learning & development, or instructional design at a B2B SaaS company
- Proven track record building or maturing a customer education program — ideally across companies at different stages (early-stage build to scaled program)
- Experience designing L&D programs for both Enterprise and SMB customers — you understand that a Fortune 500 security team and a 20-person startup have fundamentally different learning needs, timelines, and success metrics, and you've built programs that reflect that
- Certification program experience — you've designed, launched, or owned a professional certification or credentialing program end-to-end
- Hands-on LMS expertise — deep experience with Skilljar, Gainsight Academy, Docebo, Thought Industries, or similar platforms
- AI fluency with real business impact — you've used AI tools to meaningfully accelerate content creation, improve learning outcomes, or scale a program; you can speak to the results
- Strong instructional design instincts — you understand adult learning principles, can design for different modalities (video, interactive, assessment), and know what makes content actually stick
- Data-driven — you track completion rates, certification outcomes, and business impact, and you use that data to make decisions
- Cross-functional collaborator — comfortable working with Product, CS, Marketing, and Support to align education to the customer journey
- Bonus: experience in the GRC, security compliance, or trust space; familiarity with Drata, SOC 2, ISO 27001, or similar frameworks
Benefits
- Stock equity to ensure that as the company grows, you share directly in that success.
- Up to 100% employer-paid premiums for medical, dental, and vision coverage for employees and their dependents.
- Comprehensive wellness benefits and healthcare concierge services.
- A 401(k) plan.
- Company-paid life and disability insurance.
- Tax-advantaged spending accounts.
- Discounted voluntary offerings.
- Paid Parental Leave policy, after six months of employment.
- Kindbody fertility and family-building benefits.
- Dedicated leave specialists who help guide you through the entire process.
- Generous annual stipends for both professional and personal development.
- Access to a wide range of internal learning opportunities.
- A flexible vacation policy.
- Paid holidays.
Company Overview