Note: The job is a remote job and is open to candidates in USA. First Horizon Bank is seeking a Site Reliability Engineer to configure and manage Dynatrace as its primary business monitoring platform and SolarWinds for network monitoring. The role focuses on implementing enterprise monitoring across applications, infrastructure, cloud environments, and Azure, while ensuring compliance with banking regulations and providing actionable insights to technical and business stakeholders.
Responsibilities
- Implement monitoring for business applications, infrastructure, cloud environments, and Azure tenants and subscriptions using Dynatrace SaaS Gen3
- Configure and optimize OneAgent, synthetics, log ingestion, custom metrics, tagging strategies, management zones, and business application mapping
- Create dashboards and reports for both technical (SRE, DevOps, operations) and business (executives, application owners) stakeholders. Use DQL to generate advanced queries, dashboards, reports, and insights
- Use alerts, problems, and events to deliver actionable insights and avoid incidents
- Collaborate with architecture, DevOps, SRE, security, and business teams to ensure comprehensive end-to-end monitoring coverage. Troubleshoot monitoring settings and fix issues promptly
- Make sure monitoring complies with banking regulations and standards
- Document monitoring setups, dashboards, runbooks, and best practices
- Utilize SolarWinds monitoring experience where applicable to enhance Dynatrace coverage
Skills
- Over 5 years of direct, hands-on experience with Dynatrace in large-scale enterprise environments
- Deep understanding of Dynatrace SaaS Gen3 architecture and features
- Strong understanding of enterprise technology stack (applications, middleware, databases, infrastructure, cloud, networking, and security)
- Proficiency in DQL with the ability to develop actionable queries and dashboards
- Experience creating dashboards for both technical and business audiences
- Hands-on experience configuring OneAgent, synthetics, log ingestion, custom metrics, tagging, and business applications
- Experience with monitoring Azure tenants and subscriptions
- Demonstrated SolarWinds monitoring experience
- Familiarity with regulated environments, ideally banking or financial services
- Excellent troubleshooting and problem-solving skills
- Clear and effective communication and documentation skills
- Certification as Dynatrace Certified Professional or higher preferred
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