Note: The job is a remote job and is open to candidates in USA. Arbiter serves schools, athletic programs, organizations, students, parents, officials, and fans through a growing portfolio of connected products. The Senior UX Designer will uncover customer problems and opportunities, influence product direction, and lead UX efforts from discovery through delivery using research, data, and AI-enabled workflows.
Responsibilities
- Talk with customers
- Challenge assumptions
- Identify friction, unmet needs, and opportunities
- Bring evidence and insight to product decisions
- Use customer feedback, research, behavioral data, and AI-assisted insight generation to uncover opportunities and inform priorities
- Partner with Product and Engineering from discovery through delivery
- Influence roadmap direction through customer understanding
- Turn complex workflows into intuitive experiences
- Help teams move faster without sacrificing quality
- Own UX efforts for one or more product areas and help shape what gets built and why
- Leverage AI to accelerate research, synthesis, ideation, prototyping, and validation
- Use AI-assisted tools to identify patterns, uncover insights, and improve decision-making
- Experiment with emerging AI capabilities and help the organization adopt what works
- Continuously improve how Product, UX, and Engineering work together
- Lead by example
- Elevate design quality across the platform
- Strengthen design systems, patterns, accessibility, and best practices
- Mentor others and help grow the UX discipline
Skills
- 5+ years designing complex software products
- Experience designing enterprise, B2B SaaS, workflow-heavy, or platform products
- Strong discovery, research, and problem-framing skills
- Experience influencing product direction, not just design execution
- Ability to thrive in ambiguity and create clarity
- Excellent communication, facilitation, and stakeholder management skills
- Demonstrated use of AI to improve discovery, insight generation, design exploration, validation, or product decision-making
- Experience turning customer insights and qualitative and quantitative evidence into action
- Ability to independently own work from problem definition through delivery and measurement
- Passion for understanding customers and solving meaningful problems
- Experience in athletics (education, event management, coaching, officiating, or related domains) is strongly preferred
Company Overview