Note: The job is a remote job and is open to candidates in USA. Palo Alto Networks is a cybersecurity company focused on protecting the digital way of life through innovative technology and collaboration. The Senior Program Manager will lead the transformation of the Worldwide Partner Services operating model by structuring partner knowledge, developing AI-enabled self-service and automation solutions, and creating executive analytics. The role also drives PMO governance and cross-functional alignment across channel operations, product, engineering, IT, data analytics, and executive leadership.
Responsibilities
- Partner Knowledge Architecture & Self-Service Strategy: Audit, curate, and organize complex Channel Partner Services documentation, policies, and operational workflows into a structured knowledge base. Architect AI-enabled self-service capabilities that allow partners to independently navigate program requirements, services enablement, and operational support
- AI & Intelligent Automation Execution: Leverage modern AI tools (Gemini, NotebookLM, Lovable and any other Palo Alto Networks approved AI toos) to build automated partner-facing solutions, including virtual PSM FAQs, automated PIP/remediation generation, CSAT sentiment analysis, and on-demand QBR slide generators
- Workflow Automation & Integration: Map end-to-end partner journeys and translate business requirements into automated Asana workflows. Leverage API interfaces to automate program certificates, letters of authorization, and partner status transitions (e.g., automated merge/migration pipelines and demotion/promotion processes)
- Data Visualization & Analytics: Architect executive-ready Tableau visualizations powered by Salesforce (SFDC) reporting to deliver real-time compliance dashboards, partner performance scorecards, and account health metrics
- PMO Governance & Process Engineering: Standardize and mature global PMO governance. Perform rigorous gap analysis and root-cause analysis on operational friction points across the partner ecosystem
- Cross-Functional Leadership: Serve as a trusted advisor between Channel Operations, Product, Engineering, IT, Data Analytics, and Executive Leadership to align partner self-service initiatives with long-term strategic goals
Skills
- 5+ years of direct experience in Channel Operations, Partner Services, Partner Enablement, or Channel Program Management
- Deep functional understanding of channel business models, partner tiers, and global support infrastructures
- 8+ years of experience leading complex, cross-functional program management or business process engineering initiatives
- Demonstrated hands-on experience utilizing Generative AI tools (Gemini, NotebookLM, LLMs, etc.) to extract insights, structure unstructured knowledge, and drive operational efficiency
- Advanced proficiency in Asana (including automated workflow triggers and API integrations)
- Practical experience creating Tableau dashboards and executing advanced Salesforce (SFDC) reporting
- High proficiency in Google Workspace and Microsoft Office Suite
- Exceptional written and verbal communication skills, with a proven ability to translate complex technical/analytical requirements into concise executive summaries and partner-facing frameworks
- BA/BS in Business Analytics, Computer Science, Information Systems, or equivalent experience
- Experience within Cybersecurity, SaaS, Enterprise Software, or IT Channel ecosystems
- PMP, PgMP, CBAP (Certified Business Analysis Professional), or Lean Six Sigma certifications
Benefits
- This role is remote.
- Our hybrid teams collaborate across geographies.
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