Note: The job is a remote job and is open to candidates in USA. Arthrex is a global medical device company focused on orthopedic product development and medical education. The Sr. Unified Communications Analyst will design, implement, maintain, troubleshoot, and support unified communications and telecommunications systems, including Cisco CUCM and Genesys contact center solutions, while managing vendors and IT projects.
Responsibilities
- Responsible for Unified Communication / Telecommunication hardware and software, which includes design, development, execution, maintenance, and troubleshooting. Maintain liaison with outside vendors for hardware, software, circuit, and equipment orders as required
- Assist in the development and implementation of Unified Communications / Telecommunication solutions and enhancements
- Analyze and recommend solutions, upgrades, and services for streamlining and process improvements
- Support of multiple locations worldwide (domestic and international travel may be required)
- Implement, support, and test system patching, hardening, hardware/software upgrades, system updates, and break/fix activities on Unified Communications / Telecommunications equipment
- Interact with internal and external customer groups to perform necessary Unified Communications / Telecommunications configuration, MACDs or repairs
- Support of hardware/software maintenance to include troubleshooting, installation and upgrades for workstations and servers
- Solves Unified Communications/Telecommunications issues. Ability to work with other Infrastructure teams and vendors to trouble shoot issues
- Complete IT projects and end user support duties as assigned
- Manage projects and work with groups within the department
Skills
- Excellent communications and analytical skills, strong technical project management skills
- At least a High School Diploma
- In depth knowledge of Unified Communications/Telecommunications operations, hardware, software, systems, and management
- Experience in network and Unified Communications/Telecommunications applications
- Basic IT understanding of network topology, equipment, and terminology
- Demonstrate a strong aptitude for technical understanding
- Working knowledge of contact center
- High school diploma or equivalent required
- 5 + years of relevant work experience required
- 5 years of experience in Unified Communications / Telecommunications required
- Bachelors' degree
- Experience in Global Contact Center Solutions (Preferred Genysis)
- Project management and communication skills training preferred
- Cisco certifications preferred
- Bachelor's degree or equivalent preferred
- Cisco training preferred
- Cisco certifications preferred
Benefits
- Medical, Dental and Vision Insurance
- Company-Provided Life Insurance
- Voluntary Life Insurance
- Flexible Spending Account (FSA)
- Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness)
- Matching 401(k) Retirement Plan
- Annual Bonus
- Wellness Incentive Program
- Free Onsite Medical Clinics
- Free Onsite Lunch
- Tuition Reimbursement Program
- Trip of a Lifetime
- Paid Parental Leave
- Paid Time Off
- Volunteer PTO
- Employee Assistance Provider (EAP)
Company Overview
Company H1B Sponsorship