[Remote] Sr. Technical Business Analyst (Remote)

Note: The job is a remote job and is open to candidates in USA. Inspira Financial is seeking a Senior Technical Business Analyst for their Product Management department. The role involves triaging production issues, performing advanced troubleshooting, and collaborating with development and cross-functional teams to ensure timely resolution of defects.

Responsibilities

• Serve as the primary triage owner for production defects and escalations across Investment Platform products
• Evaluate issues escalated from Tier 2 support, confirm business impact, gather evidence, and determine next steps for resolution
• Perform advanced troubleshooting using available data, logs, application behavior, business rules, and user-reported symptoms
• Partner with developers to support root cause analysis, clarify expected behavior, identify rule gaps, and validate the appropriate corrective action
• Analyze business rules, workflows, data conditions, and exception scenarios to determine whether issues are defects, configuration gaps, process issues, or enhancement opportunities
• Develop evidence-based recommendations regarding issue classification, business impact, severity, priority, and resolution approach, and escalate decisions when additional Product, business, compliance, or technical approval is required
• Assess production issues using established severity and priority criteria, support major incident response when needed, and ensure appropriate stakeholders receive timely and accurate updates
• Work with client service to manage and prioritize the production defect backlog based on business impact, urgency, risk, dependencies, and stakeholder needs
• Write clear requirements, user stories, and acceptance criteria for defect fixes and production support enhancements
• Engage QA early to ensure test scenarios, regression needs, edge cases, and validation expectations are clearly defined
• Support release readiness and post-production validation by confirming that corrective actions address the documented issue, acceptance criteria, business rules, and identified regression risks
• Coordinate with business stakeholders, product managers, operations, development, and QA to align on the correct solution and expected business outcome
• Document investigation findings, business decisions, root cause details, workarounds, resolution notes, and validation results for future reference
• Maintain centralized knowledge articles, troubleshooting playbooks, defect patterns, and operational support documentation
• Analyze defect trends, recurring failure patterns, aging work items, and root-cause themes to identify opportunities for product, process, monitoring, or documentation improvements
• Identify recurring issue themes and recommend preventive improvements to reduce repeat escalations and improve the end-user experience
• Use tools such as SQL, MongoDB, Datadog, FullStory, Salesforce, AI-enabled tools, and Azure DevOps to investigate, document, track, and communicate production issues
• Handle production data and customer information in accordance with established security, privacy, compliance, and access-control requirements
• Communicate status, impact, risks, dependencies, and decisions clearly to technical and non-technical audiences
• Facilitate working sessions with client service and Tier 2 support to resolve ambiguity, align stakeholders, and move defects toward timely resolution

Skills

• Strong technical troubleshooting acumen
• Excellent communication skills
• Empathy for end users
• Ability to independently manage a high-volume support backlog
• Clear requirements, acceptance criteria, and decision documentation
• Experience with SQL, MongoDB, Datadog, FullStory, Salesforce, AI-enabled tools, and Azure DevOps
• Ability to handle production data and customer information in accordance with established security, privacy, compliance, and access-control requirements
• Ability to communicate status, impact, risks, dependencies, and decisions clearly to technical and non-technical audiences
• Experience in facilitating working sessions with client service and Tier 2 support to resolve ambiguity, align stakeholders, and move defects toward timely resolution
• Ability to evaluate issues escalated from Tier 2 support, confirm business impact, gather evidence, and determine next steps for resolution
• Experience in performing advanced troubleshooting using available data, logs, application behavior, business rules, and user-reported symptoms
• Experience in partnering with developers to support root cause analysis, clarify expected behavior, identify rule gaps, and validate the appropriate corrective action
• Experience in analyzing business rules, workflows, data conditions, and exception scenarios to determine whether issues are defects, configuration gaps, process issues, or enhancement opportunities
• Ability to develop evidence-based recommendations regarding issue classification, business impact, severity, priority, and resolution approach
• Experience in assessing production issues using established severity and priority criteria
• Ability to manage and prioritize the production defect backlog based on business impact, urgency, risk, dependencies, and stakeholder needs
• Experience in writing clear requirements, user stories, and acceptance criteria for defect fixes and production support enhancements
• Experience in engaging QA early to ensure test scenarios, regression needs, edge cases, and validation expectations are clearly defined
• Experience in supporting release readiness and post-production validation by confirming that corrective actions address the documented issue, acceptance criteria, business rules, and identified regression risks
• Experience in coordinating with business stakeholders, product managers, operations, development, and QA to align on the correct solution and expected business outcome
• Experience in documenting investigation findings, business decisions, root cause details, workarounds, resolution notes, and validation results for future reference
• Experience in maintaining centralized knowledge articles, troubleshooting playbooks, defect patterns, and operational support documentation
• Experience in analyzing defect trends, recurring failure patterns, aging work items, and root-cause themes to identify opportunities for product, process, monitoring, or documentation improvements
• Experience in identifying recurring issue themes and recommending preventive improvements to reduce repeat escalations and improve the end-user experience
• Ability to support production issues during standard business hours and occasionally participate in after-hours incident response or release validation
• Willingness to travel infrequently, up to 10%
• Ability to work prolonged periods of sitting at a desk and working on a computer
• Ability to occasionally lift up to 25 pounds

Company Overview

Your devoted partner for health, wealth, retirement, and benefits. It was founded in 2000, and is headquartered in Oak Brook, Illinois, USA, with a workforce of 1001-5000 employees. Its website is https://inspirafinancial.com/?utm_source=third_party&utm_medium=link&utm_campaign=third_party&utm_content=crunchbase.

Company H1B Sponsorship

Inspira Financial has a track record of offering H1B sponsorships, with 5 in 2026, 3 in 2025, 3 in 2024. Please note that this does not guarantee sponsorship for this specific role.