Note: The job is a remote job and is open to candidates in USA. Intuitive is a global leader in robotic-assisted surgery and minimally invasive care, developing technologies that transform healthcare delivery. The Sr. Solutions Engineering Training Manager designs and scales digital-first commercial training, translates complex technical and clinical concepts into learning experiences, facilitates global training, and partners with cross-functional teams to improve field readiness and procedure growth.
Responsibilities
- Become a subject matter expert and model for Intuitive culture, mission, and founding principles
- Use globally inclusive, learner-centered content design and facilitation practices that reinforce quality, consistency, field application, and customer impact
- Build and maintain a working understanding of commercial priorities, product launches, procedure indications, digital portfolio strategy, regional growth opportunities, and sales execution needs
- Translate procedure growth goals and digital solution priorities into learning strategy, curriculum roadmaps, practice experiences, and enablement assets that help commercial teams activate effectively in the field
- Partner with Sales, Marketing, Product Management, Services, Clinical, Engineering, and regional training stakeholders to align digital training investment with measurable business, learner, and field outcomes
- Serve as a consultant on strategic sales opportunities and key customer interactions where digital education, technical fluency, and customer engagement readiness are required
- Serve as a digital solutions technology expert, including how Intuitive digital solutions integrate with robotic platforms, digital applications, hospital enterprise infrastructure, and global implementation requirements
- Understand the sales, implementation, and customer engagement process for Intuitive digital application infrastructure across global markets and clinical settings
- Partner with Global Digital Sales and Implementation teams, Capital and Clinical Sales teams, Cyber Security Analysts, Services, Product Management, Engineering, and other customer-facing teams to identify training needs and define standard competencies
- Translate complex technical concepts, implementation considerations, market trends, industry regulations, and product-specific details into clear, practical digital learning experiences for commercial teams
- Stay current on evolving digital infrastructure, including software upgrades, product enhancements, application changes, and related commercialization needs
- Lead the design and development of high-impact digital training assets, including e-learning modules, video-based learning, facilitator guides, architecture and workflow explainers, playbooks, job aids, scenario-based practice, knowledge checks, and self-directed learning experiences
- Create digital content that is concise, engaging, technically accurate, globally scalable, localization-ready, and aligned to how commercial teams learn, practice, and apply skills in the field
- Collaborate with instructional designers, content creators, subject matter experts, product teams, and regional teams to build formalized curricula for relevant commercial employee roles
- Support ongoing maintenance, version control, access strategy, and lifecycle management for digital training content so employees can find and use the right resources at the right time
- Apply adult learning, instructional design, storytelling, digital production, and accessibility best practices to improve learner engagement, adoption, retention, and global deployment consistency
- Create and deliver ongoing train-the-trainer programs for local and regional training teams, including baseline technical knowledge for new applications, digital portfolio updates, market trends, and customer engagement expectations
- Facilitate virtual, hybrid, and digital-first training sessions for global internal enablement teams, regional trainers, technical solution consultants, and other role-based audiences
- Model best-in-class digital facilitation techniques, including engagement design, scenario-based practice, role-based application, breakout activities, coaching moments, and action-oriented debriefs
- Equip regional enablement colleagues to deliver a consistent learner experience in their markets while allowing thoughtful localization for market-specific priorities and customer needs
- Coach facilitators and local managers on digital delivery effectiveness, technical message consistency, learner engagement, and field application
- Conduct structured needs analysis, stakeholder interviews, regional feedback loops, field observation, and customer engagement shadowing to understand global training needs and commercial readiness gaps
- Segment learning needs by region, tenure, role, product line, procedure focus, digital portfolio maturity, and go-to-market priority to avoid one-size-fits-all content and delivery
- Gather local market priorities and communicate relevant insights to internal stakeholders to inform curriculum, content updates, product development priorities, and enablement strategy
- Influence product development and digital education priorities by representing global market needs, field feedback, learner friction points, and customer-facing readiness requirements
- Create and sustain an ongoing mentorship program and community of digital experts across global teams, including roles such as Technical Solution Consultants and other customer-facing digital specialists
- Support continued education programs for digital application evolutions based on required competencies for relevant commercial employee roles
- Support local managers in ongoing coaching and development of their teams, including shadowing and support for customer engagement when appropriate
- Define, measure, and track key performance indicators for digital content and facilitation effectiveness, including learner engagement, completion, confidence, knowledge gain, application readiness, facilitator adoption, and business alignment
- Collaborate with Commercial Technologies and analytics partners to inform customer engagement data capture and identify insights that can improve sales execution of digital products
- Use learning data, participant feedback, stakeholder input, and field signals to refine content, facilitation models, continued education plans, and global scaling strategies
- Connect learning measurement to commercial priorities where appropriate, including readiness for procedure expansion, launch adoption, digital product implementation, and global field execution consistency
- Develop standardized global approaches for digital onboarding, certification support, facilitation readiness, content rollout, train-the-trainer execution, and continued education
- Create toolkits, playbooks, templates, facilitation guides, content standards, and process guides that regional teams can implement independently
- Partner with regional training leads to adapt programs locally while maintaining global structure, core messaging, technical accuracy, quality standards, and learning outcomes
- Diagnose gaps in digital training plans, content coverage, facilitator readiness, and rollout effectiveness; execute targeted enablement strategies to close gaps
- Maintain and improve shared processes for content intake, prioritization, review, deployment, measurement, and lifecycle management
- Build training program agendas, facilitation plans, content development timelines, launch readiness plans, and stakeholder review cycles
- Conduct needs analysis to inform program, curriculum, and digital content design
- Create and maintain SOPs, process guides, training resources, and digital content governance materials
- Follow relevant Standard Operating Procedures and training processes
Skills
- Minimum 8 years of relevant professional experience in medical devices, healthcare IT, commercial learning, sales training, digital education, enablement, or related customer-facing roles
- Demonstrated strength in digital content creation, including e-learning, video learning, virtual facilitation assets, architecture or workflow explainers, playbooks, job aids, practice activities, and knowledge checks
- Strong digital facilitation skills, including virtual and hybrid delivery, train-the-trainer facilitation, facilitator coaching, global enablement audiences, and application-based practice
- Ability to translate complex clinical, technical, product, procedure, and implementation concepts into clear, engaging learning experiences for commercial teams
- Understanding of hospital technical acquisition and implementation processes, healthcare technology markets, industry trends, customer engagement workflows, and digital solution deployment considerations
- Demonstrated business acumen and ability to translate procedure growth priorities, launch goals, digital portfolio priorities, and commercial strategies into scalable learning experiences
- Ability to influence senior stakeholders and cross-functional peers without formal authority
- Strong written and verbal communication skills, collaboration skills, and project management abilities
- Key competencies: Digital Learning Strategy, Digital Education, Content Creation, Global Facilitation, Technical Fluency, Business Alignment, Executive Influence, Proactive Problem Solving, Innovation, Critical Thinking, Network Building, Organizational Awareness, and Measurement Mindset
- Bachelor's degree required; engineering background preferred
- Ability to travel up to 25%, domestically and internationally; adaptation to international time zones required
- Minimum 5 years of sales-related, technical sales, sales engineering, product education, implementation, or commercial enablement experience preferred
- Experience in an education, training, instructional design, digital learning, or train-the-trainer role preferred
- Knowledge of server, database, storage, networking, HL7 and DICOM interfaces, cloud-hosted services, audio/video capture devices, virtual collaboration tools, operating rooms, and procedure rooms preferred
- Experience building and presenting architecture diagrams, supporting technical questionnaires and RFI/RFPs, and translating clinical expectations into technical requirements preferred
- Interest in and ability to work with globally distributed, multi-cultural, and multi-generational audiences; multiple languages preferred
- Master's degree a plus, preferably business or healthcare related
Benefits
- Incentives
- Benefits
- Equity
- US – Sunnyvale / remote-based work environment with global collaboration expectations
Company Overview
Company H1B Sponsorship