Note: The job is a remote job and is open to candidates in USA. Cornerstone OnDemand powers the potential of organizations and their people through its AI-powered workforce agility platform. The Customer Success Manager manages a portfolio of customer accounts, aligns account strategies with business outcomes, and builds ongoing client partnerships. The role drives product adoption, value realization, renewals, expansion, advocacy, and customer satisfaction through consultative guidance and cross-functional collaboration.
Responsibilities
- Manage a portfolio of customers and conduct regular customer meetings to drive a high level of satisfaction and value realization with the Cornerstone solution
- Collaborate with Account Managers to set outcomes and measurable objectives with the customer
- Develop a consultative relationship with each customer and work across business and functional units to gain customer insight and build effective partnerships
- Partner with customers to understand their current and future business goals and challenges and translate that into people, product and process strategies
- Empower customers to connect their goals and challenges with solutions in the Cornerstone platform while increasing adoption and utilization
- Work across the customer’s business organization to communicate the value of these solutions to their team and executives
- Advocate on behalf of customers by engaging with Cornerstone’s product and technical teams to translate customer feedback into product requirements
- Collaborate and work cross-functionally, engaging the appropriate consultants and technical resources as necessary
- Provide industry insights, guidance and recommendations to drive customer strategic outcomes
- Meet assigned targets for expansion, renewals and strategic objectives in assigned accounts
- Pass initial certification exams and maintain expert level knowledge of Cornerstone product offerings and configuration options by staying current with releases
- ... and being the rockstar you are, you will be willing to take on additional responsibilities as needed
Skills
- • Have a B.A./B.S. degree or equivalent professional experience in Human Resources, Organizational Development or other applicable field
- • Have a minimum of 3 years of experience using the Cornerstone application or comparable product with a demonstrated high level of skill
- • Are highly detail-oriented and able to manage multiple projects simultaneously
- • Are organized and methodical with excellent follow-up to meet customer expectations and deadlines
- • Have excellent communication, presentation, consulting and analytical skills
- • Have passion for customer success
- • Enjoy working in a fast-paced, dynamic organization
- • Are able to adapt changes in roles and responsibilities
- • Are able to travel up to 15-30%
- • SPHR, SHRM-CP, SHRM-SCP, CCP, CPLP designation
- • MBA or other graduate degree
- • Salesforce, Seismic, and Gainsight experience
- • Public sector, higher ed, Federal government experienc
Benefits
- Annual bonuses
- Short- and program-specific awards depending on the role
- A comprehensive benefit offering
- Remote, United States
- Experience flexibility and empowerment in your career at Cornerstone.
Company Overview
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