Note: The job is a remote job and is open to candidates in USA. Help Scout builds software for relationship businesses, aiming to enhance customer service through innovative solutions. They are seeking a Sr. Software Engineer to join their Search and Data Services team, where the focus will be on developing scalable search capabilities and managing large datasets to support their customers' needs.
Responsibilities
- Join the Search and Data Services team, working on the next generation of our large-scale search and reporting service and its associated infrastructure
- Play a key role in evolving our systems to reliably scale 10x beyond today’s load. This includes building a streaming data reports pipeline and improving search relevancy, data indexing, and cost control for our high-throughput, event-driven system
- In your day-to-day work, build new features, improve existing systems, and evolve data pipelines, with a strong focus on scalability, testing, and maintainability
- Be involved in the development lifecycle, from design and implementation decisions to testing strategies and backlog prioritization
- Collaborate across engineering through code reviews and architectural discussions
- Provide engineering support when issues escalate beyond our support team
- Work alongside talented peers across Engineering, Product, and Design, including a leadership team who will challenge you to grow every day
- Partner with our Talent team to help interview and hire future teammates
Skills
- You are a passionate Backend Engineer (Java/Kotlin. Bonus points for full-stack experience!) who thrives on building scalable, maintainable, and easy-to-read software
- You take real ownership of your work across the full development lifecycle, from early design and planning to deployment and monitoring in production
- You care deeply about production readiness, including automation, reliability, resilience, monitoring, alerting, and logging
- You're a collaborative and supportive team member who enjoys sharing knowledge, mentoring others, and contributing to technical decision-making
- You see feedback - giving and receiving it - as a key part of growing both individually and as a team
- You communicate clearly and confidently in written and spoken English, enabling effective collaboration in a fully remote environment
- To support effective collaboration with our Europe-based team, this role requires at least 4 hours of overlap with Central European working hours
- Knowledge or even expertise in Elasticsearch, ClickHouse, and Solr is a nice bonus
- Candidates based in the US Eastern or Central Time zones are typically the best fit
Benefits
- Competitive salary and an internal, transparent salary formula based on market data
- Flexible time off – you choose the holidays and vacations that make sense for you
- 12 weeks of fully paid parental leave for all new parents, including adoption and foster care
- A home office stipend to help you get set up and productive
- A co-working stipend up to $300 a month if you choose to work out of your house
- A yearly professional development stipend of $1,800 to help you grow in your craft
- If you’re in the U.S. or Canada, we offer top tier health insurance for you and your dependents.
Company Overview