Note: The job is a remote job and is open to candidates in USA. NTT DATA is a business and technology services leader focused on AI, cloud, security, connectivity, data centers, and application services. The Senior ServiceNow Solutions Consultant will lead complex pre-sales pursuits, design cross-platform ServiceNow solutions, develop value-based roadmaps, and create offerings and enablement assets to support customer outcomes and practice growth.
Responsibilities
- Support opportunity qualification and Lead discovery, and solution strategy for complex multi‑industry pursuits; establish win themes and differentiation by vertical and the depth of the solution
- Create a end to value map and orchestrate solution pursuit (Product experts, Tech architects, GTM, delivery leaders) ensuring compelling proposals and differentiators
- Own the technical/ solution design narrative across discovery, PoVs/PoCs, solution reviews, and solution defense
- Design end‑to‑end solution architecture leveraging ServiceNow AI and Workflows solutions across Generative AI Controller, AI Search, Process Optimization, and predictive intelligence to deliver measurable outcomes
- Define an integrated/secure platform solution strategy across cloud, identity, observability, cybersecurity, enterprise apps
- Balance configuration vs. customization, performance, security, and data governance; articulate tradeoffs and roadmap implications
- Estimate effort, define scope, and align deliverables with client expectations and budget constraints
- Support pricing strategies and resource planning for the phases of the engagement
- Lead value discovery tailored to each industry; translate pain points into value hypotheses and defendable TCO/ROI tied to client KPIs
- Prototype user‑centric experiences across ITSM, CSM, HRSD, SPM, IRM/GRC, SecOps, ITOM/CMDB, App Engine—and industry workflows (FSI, Healthcare/Life Sciences, Public Sector, Manufacturing/Energy, Retail/Consumer, Telecom/Tech)
- Create outcome‑based roadmaps and optimize solution scope to align with budget, entitlements, and roadmap; collaborate with sales/GTM
- Create/evolve ServiceNow offerings (solution packages, accelerators, reference architectures) with clear value propositions, pricing/packaging, qualification criteria, and delivery approach
- Build sales and pre‑sales enablement assets (demo scripts, discovery guides, scoping templates, value calculators, one‑pagers, customer stories)
Skills
- 6-8 years of pre‑sales consulting experience for global enterprises within the ServiceNow ecosystem (or adjacent workflow platforms)
- Proven expertise in complex, cross‑industry deals: discovery through close, executive storytelling, solution governance
- Deep hands‑on understanding of ServiceNow AI capabilities (Now Assist, Generative AI Controller, AI Search), cross platform architecture, product knowledge and how to apply them to real business outcomes
- Excellence in value‑based solutioning, value journey creation (TCO/ROI), and outcome‑centric road mapping
- Experience creating offerings (pricing/packaging, enablement assets) and running integrated campaigns with GTM, marketing and partners
- Proven ServiceNow partner/SI ecosystem experience (co‑sell, co‑market, and delivery alignment with ServiceNow)
- Exceptional communication, problem solving, and design thinking skills; comfortable leading C‑suite conversations and technical deep dives
- Bachelor's degree in computer science, Engineering, Information Systems, or equivalent experience
- Certification: Pre-sales accreditation, CTA, CSA, CIS (e.g., ITSM, CSM, HRSD, ITOM, IRM)
Benefits
- This position may also be eligible for incentive compensation based on individual and/or company performance.
- Remote work option, subject to client requirements.
- Hybrid work options, subject to client requirements.
- Flexible work arrangements to meet evolving client and employee needs.
Company Overview
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