Note: The job is a remote job and is open to candidates in USA. EAB partners with educational institutions to drive transformative change through data-driven insights, technology, and best-in-class capabilities. The Senior Implementation Consultant supports the implementation and adoption of Navigate360 and related student success technologies by managing launches, configuring platforms, consulting with institutional stakeholders, and coordinating change management and cross-functional collaboration.
Responsibilities
- Manage and support implementation activities for EAB’s Navigate360 platform and related student success technologies from project initiation through go-live
- Coordinate project timelines, deliverables, and milestones to ensure successful and timely implementation outcomes
- Independently own a portfolio of approximately 10-12 concurrent implementations by managing detailed launch plans and proactively identify risks, dependencies, or implementation challenges
- Partner with institutional stakeholders to support workflow design, implementation planning, accountability of deliverables and adoption readiness
- Translate institutional requirements into detailed Navigate360 configuration decisions, complete and quality-check platform setup, and guide partners through testing and readiness activities
- Troubleshoot product questions with subject matter experts to satisfy partner workflow needs
- Develop an understanding of institutional goals, recruitment funnel, and student success priorities to support effective technology adoption
- Facilitate partner discussions, trainings, and implementation meetings in collaboration with internal and external stakeholders
- Analyze student support workflows to identify opportunities for operational improvement and effective platform integration
- Support campus change management efforts by helping partners build readiness, drive engagement, and encourage sustained platform adoption across student support teams
- Collaborate with internal teams including Business Analysts, Strategic Leaders, Product, Engineering, and Partner Success to support partner needs and implementation success
- Serve as a day-to-day point of coordination for implementation activities, helping ensure alignment between institutional priorities and project execution
- Escalate implementation risks, blockers, or partner concerns appropriately and contribute to solution development
- Contribute feedback and insights to improve launch processes, implementation resources, and partner experience
- Support development and refinement of enablement materials, templates, and training resources
- Maintain accurate project documentation and communicate implementation progress clearly to internal and external stakeholders
- Adapt effectively to evolving priorities and bring structure and follow-through to complex projects
Skills
- Bachelor's degree required
- 3+ years of consulting or project management experience, including at least two years independently leading software implementations or similarly complex cross-functional projects
- Demonstrated ownership of multiple concurrent projects from planning through launch, including milestones, dependencies, risks, stakeholder communication, and follow-through
- Experience with CRM platforms (Navigate360, Slate, Salesforce, Banner, Colleague, Workday Student, Ellucian, Starfish, or similar platforms)
- + This is a hands-on technology role, but it is not a software development or coding position. Prior Navigate360 experience is not required but applicants should have demonstrated comfort learning, configuring, testing, and troubleshooting complex enterprise platforms
- Experience leading client or stakeholder meetings and trainings
- Ability to translate operational needs into clear workflows and project requirements
- Strong attention to detail and the ability to maintain execution quality across a project portfolio
- Demonstrated resourcefulness when learning unfamiliar technology or resolving ambiguous problems
- Willingness to travel up to 30% domestically (varies by product)
- Valid driver's license required
- This position may be based in Washington D.C.; Richmond, VA; or is open to remote employment within the continental United States (with a preference to East Coast or willingness to work East Coast hours)
- This opening is not eligible for visa sponsorship at this time; EAB will thus consider candidates who possess U.S. work authorization that does not require employment-based visa sponsorship now or in the future
- Hands-on experience configuring, maintaining, testing, or troubleshooting a CRM, SIS, LMS, ERP, case-management system, or other workflow-based enterprise platform
- Higher education experience involving student success, advising, enrollment, or institutional operations
- Experience with change management, workflow redesign, or end-user adoption
- Experience working between technical and non-technical teams
- Knowledge in student success strategy, prospective student workflows or higher education operations
- Commitment to embracing a continual learning environment and contributing to a dynamic and welcoming culture of fairness, authenticity, and belonging in support of EAB's mission, values, and aspiration
Benefits
- Discretionary bonus or incentive compensation
- Medical, dental, and vision insurance plans; dependents and domestic partners eligible
- 20+ days of PTO annually, in addition to paid firm and floating holidays
- Daytime leave policy for community service and flextime for fitness activities (up to 10 hours per month each)
- 401(k) retirement savings plan with annual discretionary company matching contribution
- Health savings account, healthcare and dependent care flexible spending account, and pre-tax commuter plans
- Employee assistance program with counseling services and resources available to all employees and immediate family
- Wellness programs including gym discounts, incentives to promote healthy living, and family access to the leading app for sleep, meditation, and relaxation
- Fertility treatment coverage and adoption or surrogacy assistance
- Paid parental leave with phase back to work program for birthing and non-birthing parents
- Access to milk shipping service to support nursing employees during business travel
- Discounted pet health insurance coverage for dog and cat family members
- Company-provided life, AD&D, and disability insurance
- Financial wellness resources and membership in a robust employee discount program
- Access to employee resource groups, merit-based advancement, and dynamic professional growth opportunities
- Open to remote employment within the continental United States, with a preference to East Coast or willingness to work East Coast hours
- Benefits kick in day one
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