Note: The job is a remote job and is open to candidates in USA. Cherokee Federal is a federal contracting organization supporting government and public sector missions. The Senior Salesforce Consultant will lead business analysis and requirements definition for Salesforce delivery, serving as a liaison between stakeholders and technical teams. The role includes facilitating discovery, documenting processes, supporting Agile delivery and UAT, and ensuring compliance with federal governance and security standards.
Responsibilities
- Support end-to-end Salesforce delivery across core platform capabilities, including Service Cloud, Sales Cloud, and custom CRM solutions, with a focus on business analysis and requirements definition
- Act as the primary liaison for business stakeholders, building strong relationships and serving as a trusted advisor throughout discovery and delivery phases
- Lead and facilitate discovery sessions, stakeholder interviews, and workshops to elicit business, functional, and reporting requirements
- Document current-state and future-state business processes, workflows, and use cases to support solution design
- Translate business needs into well-defined user stories, acceptance criteria, and functional requirements aligned with Agile methodologies
- Collaborate closely with Salesforce Administrators, Developers, and Architects to ensure requirements are clearly understood and solutions meet stakeholder expectations
- Support backlog grooming, sprint planning, and ongoing prioritization in partnership with Product Owners and project leadership
- Validate requirements and solution designs through walkthroughs, prototypes, and iterative stakeholder feedback
- Coordinate and support User Acceptance Testing (UAT), including test scenario creation, execution support, defect triage, and final sign-off
- Ensure solutions comply with federal governance, security, data, and regulatory standards
- Contribute to change management efforts, including documentation, training materials, and stakeholder communications
- Performs other job-related duties as assigned
Skills
- * Bachelor's degree required
- * 6–8 years of experience as a Salesforce Business Analyst / Salesforce Consultant, Functional Analyst, or CRM Consultant, with a minimum of 10 years of overall professional experience
- * Proven experience supporting Salesforce implementations in federal, public sector, or other highly regulated environments
- * Strong business analysis expertise, including requirements elicitation, process modeling, user story development, and acceptance criteria definition
- * Experience working within Agile or hybrid Agile delivery frameworks
- * Demonstrated ability to translate complex business needs into clear, actionable functional requirements without direct responsibility for configuration or development
- * Working knowledge of Salesforce platform capabilities sufficient to guide solution discussions and collaborate effectively with technical teams (hands-on configuration not required)
- * Experience supporting large, multi-stakeholder programs with diverse user groups
- * Willingness to maintain and assign Salesforce certifications to Cherokee Federal and pursue additional certifications as required
- * Excellent written and verbal communication, facilitation, and documentation skills
- * **\*\*\* This position requires an active Secret clearance to be considered. A government contract requires that this position be restricted to U.S. citizens. You must provide documentation that you are a U.S. citizen to qualify. \*\*\***
- * Salesforce Certified Administrator or other relevant Salesforce certification preferred
- * Additional certifications preferred, including Business Analysis, Agile, or Salesforce Consultant–level credentials
Benefits
- Workplace Type: Remote
- Full time benefits include Medical, Dental, Vision, 401K, and other possible benefits as provided.
Company Overview