Note: The job is a remote job and is open to candidates in USA. Lamb Weston is seeking an experienced senior Salesforce administrator to support the delivery, enhancement, and stability of its Salesforce platform. The role configures Sales and Service Cloud, partners with business stakeholders and an AMS provider, supports testing and production operations, delivers enhancements, and promotes platform governance.
Responsibilities
- Platform Configuration & Optimization: Lead the configuration and enhancement of core Sales and Service Cloud functionality including leads, opportunities, account/contact management, forecasting, territory management, sales workflows and case management, queues and knowledgebase content
- Stakeholder Engagement: Work closely with business teams and the AMS-partner to gather requirements, validate proposed solutions, and ensure configurations support business goals and processes
- Testing & Deployment Support: Support user acceptance testing (UAT) through test planning, coordination, and issue resolution to ensure high-quality releases
- Production Support & Stability: Serve as the primary administrator for Salesforce, managing incidents, troubleshooting issues, and ensuring platform performance and availability
- Enhancement Execution: Own and deliver enhancement requests including configuration changes, automation updates (e.g., flows, validation rules), and UI improvements, in collaboration with development teams
- Governance & Best Practices: Act as a platform steward, promoting best practices and standardization, scalability, and adherence to enterprise governance standards
Skills
- 5+ years of Salesforce administration experience in enterprise environments
- Deep understanding of Sales and Service Cloud capabilities
- Proven experience supporting both project implementations and production support environments
- Understanding of integrations and upstream/downstream systems (ERP, marketing automation etc)
- Familiarity with UAT processes and working within a structured release cycle
- Strong interpersonal and communication skills across cultures and regions with a customer-service mindset
- Salesforce Administrator certification required
- Advanced Admin and/or Sales or Service Cloud Consultant certification a strong plus
Benefits
- Compensation and bonus incentive programs
- Medical, Dental, Vision health insurance benefits
- Flexible Spending Accounts for Health and Dependent Care, and Health Reimbursement Accounts
- Well-being programs including companywide events and a wellness incentive program
- Paid Time Off
- Industry leading 401(k) plan with generous company contributions
- Financial Planning Services
- Employee Stock purchase program
- Health Savings Accounts
- Life and Accident insurance
- Family-Friendly Employee events
- Employee Assistance Program services – mental health and other concierge type services
- Benefits may vary based on location, job role/level, job status, and/or the terms of any applicable collective bargaining agreements.
Company Overview
Company H1B Sponsorship