Note: The job is a remote job and is open to candidates in USA. Ascend Learning is a healthcare and learning technology company serving students, educators, and employers with outcomes-based learning solutions. The Senior Sales Technology Analyst will optimize and evolve the CRM and sales technology ecosystem, partnering with Sales Operations and cross-functional teams to improve sales effectiveness, reporting, process efficiency, customer visibility, and data quality. The role will also lead CRM initiatives, governance, adoption, and best-practice development.
Responsibilities
- Lead the strategy, design, and implementation of enterprise and business-specific CRM and sales technology initiatives, helping establish standards, governance, and best practices across CRM solutions
- Support the ongoing governance, optimization, and continuous improvement of CRM processes, customer data, reporting capabilities, and user experience
- Partner with Sales and cross-functional stakeholders to identify business needs that improve sales effectiveness, user experience, reporting, process efficiency, and data quality
- Evaluate, and prioritize sales technology enhancements, including automation, AI-enabled capabilities, integration, and process improvements that support measurable business outcomes
- Serve as the primary liaison between and technical teams, providing functional expertise throughout discovery, requirements gathering, solution design, testing, and enhancement delivery
- Coordinate release readiness, user communications, training, documentation, and adoption activities to ensure sales users can effectively leverage CRM and sales technology tools
- Provide guidance, mentorship, and knowledge sharing to Sales Technology Analysts and business partners while promoting a collaborative One Ascend approach
Skills
- 3+ Years experience implementing UI best practices
- Microsoft D365 certifications or equivalent experience
- Strong team player with a collaborative approach to problem-solving
- Excellent communication skills, both written and verbal, with the ability to convey complex information clearly and professionally
- Proficient in virtual collaboration, leading meetings, and facilitating working sessions
- Highly organized with a proven track record in planning, organizing, and executing tasks in a timely manner
- Travel requirement 10%
- This position will work a hybrid schedule from either our Leawood, KS or Burlington, MA office locations preferred
Benefits
- Health, dental, and vision insurance
- Company paid life Insurance
- 401(k) with company match
- Paid time off and parental leave
- Employee assistance program
- Other wellness programs such as Headspace and Airvet
- Charitable matching program
- Most regular, full-time employees are eligible to participate in an Ascend incentive bonus or sales plan.
- This position will work a hybrid schedule from either our Leawood, KS or Burlington, MA office locations preferred. Remote will be considered within the United States.
Company Overview