Note: The job is a remote job and is open to candidates in USA. Dialpad is an AI platform for customer experience that helps organizations resolve customer problems through voice and digital interactions. The Sr. Project Manager owns end-to-end Enterprise customer deployments, leading complex implementations, managing project scope and risks, coordinating cross-functional stakeholders, and ensuring successful adoption and long-term customer outcomes.
Responsibilities
- Master Dialpad’s deployment methodology, products, and tools to successfully lead complex Enterprise implementations
- Own end-to-end deployment projects for Enterprise customers, implementing Dialpad products, features, integrations, and AI-powered capabilities
- Develop and manage project plans, timelines, milestones, dependencies, risks, and customer deliverables across multiple simultaneous implementations
- Use cloud-based project management tools to track project progress, maintain project health, and provide clear visibility to customers and internal stakeholders
- Lead customer project meetings, establish clear expectations and accountability, and proactively identify and resolve risks or blockers
- Deliver administrator training, coordinate integrations and device provisioning, and partner with technical teams to troubleshoot complex implementation issues
- Partner closely with Dialpad Solution Architects as a unified deployment team focused on successful project delivery and customer outcomes
- Collaborate cross-functionally with Customer Success, Account Management, Support, Product, and other key stakeholders throughout the customer journey
- Manage escalations and project changes effectively, communicating risks, solutions, tradeoffs, and recommended paths forward to customer executives and internal leadership
- Ensure customers are successfully transitioned from implementation into ongoing adoption and long-term success with Dialpad
Skills
- Bachelor's degree or equivalent practical experience working with SaaS products and implementations
- 8+ years of Project Management experience, preferably within VoIP, UCaaS, CCaaS, telecommunications, or Enterprise SaaS
- Demonstrated experience leading complex, multi-phase Enterprise SaaS implementations for Fortune 1000 or similarly complex organizations
- Proven ability to manage multiple concurrent customer projects while maintaining strong project governance, documentation, and attention to detail
- Strong project management discipline, including managing scope, timelines, milestones, risks, dependencies, project hours, and deliverables
- Ability to lead executive-level customer conversations, drive accountability, and confidently navigate challenging project situations
- Strong escalation, risk, and change management skills, with the ability to develop and communicate clear solutions and mitigation plans
- Experience working with Smartsheet or similar project management and tracking platforms
- Experience with Microsoft 365, Google Workspace, Salesforce, Jira, and other cloud-based business platforms
- Strong cross-functional collaboration skills, with experience partnering across Customer Success, Support, Product, Sales, and other teams
- Experience consulting with C-level executives and senior leadership to communicate implementation status, risks, issues, solutions, and tradeoffs
- PMP, PMI, or similar project management certification is a plus
Benefits
- Competitive benefits and perks
- Cutting-edge AI tools
- A robust training program
- Real opportunities for growth
- Work at the center of the AI transformation in business communications
- Build and ship agentic AI products that are redefining how companies operate
- Join a team where AI amplifies every employee’s impact
- An inclusive office environment designed to cultivate collaboration and connection
- A culture that ensures every employee feels valued and empowered to contribute to collective success
Company Overview
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