Note: The job is a remote job and is open to candidates in USA. Trace3 is hiring a Senior Program Manager, Seller Experience to improve the end-to-end experience and productivity of its sellers. The role leads seller listening, process and technology improvements, onboarding and ramp acceleration, adoption, and measurement in partnership with Revenue Operations and cross-functional teams.
Responsibilities
- Build and lead seller advisory board, nominated by regional sales leaders, and serve as the voice of the field within Revenue Operations
- Gather and analyze seller feedback, workflow observations, and productivity data to identify barriers to selling effectiveness
- Measure and monitor seller satisfaction and experience across regions, segments, and roles
- Maintain a prioritized backlog of seller productivity opportunities and improvement initiatives
- Lead continuous improvement initiatives that streamline sales processes, reduce administrative burden, and improve seller productivity
- Evaluate current-state processes, identify inefficiencies, and design scalable solutions that drive measurable business outcomes
- Establish and maintain process documentation, standards, and governance practices across Revenue Operations
- Drive successful rollout, training, and adoption of new processes, tools, and capabilities
- Manage intake, prioritization, and roadmap planning for seller-facing process and technology improvements
- Define and maintain key performance indicators related to seller productivity, adoption, effectiveness, and experience
- Develop reporting and performance benchmarks to track the impact of Revenue Operations initiatives
- Measure and communicate realized business value, including productivity gains, process efficiencies, and adoption outcomes
- Partner with leadership to identify trends, risks, and opportunities that improve sales execution
- Partner with POH, Sales Leadership, and IT to continuously improve the new seller onboarding and ramp experience
- Develop frameworks, measurements, and programs that accelerate time-to-productivity for new sellers
- Support role-based enablement, certification, and readiness programs aligned with sales motions and business objectives
- Monitor ramp effectiveness and recommend enhancements based on performance data and seller feedback
- Lead change management efforts for Revenue Operations initiatives, ensuring successful adoption and sustained behavioral change
- Develop communication, training, and reinforcement strategies that maximize seller engagement and utilization
- Serve as a seller advocate in cross-functional decision making, ensuring seller productivity and experience are considered in prioritization and trade-off discussions
- Establish adoption measures and accountability mechanisms to validate success and business impact
- Partner closely with Sales Leadership, HR, Marketing, IT, Finance, Customer Experience, and Transformation teams to deliver seller-focused solutions
- Build alignment across stakeholder groups and influence outcomes without direct authority
- Lead through collaboration, data-driven decision making, and a customer-first mindset with sellers as the primary customer
Skills
- Bachelor's degree required
- 7+ years of experience in Sales Operations, Revenue Operations, Business Operations, Process Improvement, Sales Enablement, or a related function, including at least 3 years leading enterprise programs from strategy through execution
- Experience building and operating customer, employee, or seller experience programs, including structured feedback and listening mechanisms
- Proven track record leading process improvement initiatives from discovery and analysis through implementation, documentation, training, change management, and measurable adoption
- Experience designing and managing structured feedback programs such as advisory boards, seller councils, surveys, voice-of-the-customer programs, workflow observations, or similar mechanisms
- Strong analytical and quantitative skills, including the ability to establish performance baselines, define success metrics, and communicate insights to executive stakeholders
- Experience working with CRM, ERP, sales enablement, and related business systems, with a strong understanding of seller workflows and revenue processes
- Experience partnering cross-functionally with Sales, People Operations, IT, Marketing, Finance, and other business functions to drive organizational change
- Experience supporting onboarding, training, certification, adoption, or enablement programs that improve employee productivity and performance
- Demonstrated ability to influence stakeholders and drive alignment across organizations without direct authority
- Strong executive presence and exceptional written, verbal, and presentation skills, including experience presenting recommendations and results to senior leadership
- Highly organized with the ability to manage multiple priorities and drive results in a fast-paced, evolving environment
- Advanced degree preferred
- Demonstrated expertise in process improvement methodologies, with Lean, Six Sigma (Yellow Belt or higher), or comparable training and experience strongly preferred
Benefits
- Comprehensive medical, dental and vision plans for you and your dependents
- 401(k) Retirement Plan with Employer Match
- 529 College Savings Plan
- Health Savings Account
- Life Insurance
- Long-Term Disability
- Training and development programs
- Major offices stocked with snacks and beverages
- Collaborative and cool culture
- Generous paid time off
Company Overview
Company H1B Sponsorship