Note: The job is a remote job and is open to candidates in USA. Contiem is a global content management software and expertise partner specializing in creating, managing, publishing, and delivering high-value content solutions. The Senior Program Manager will oversee strategic and tactical planning, personnel, client relationships, resources, budgets, revenue forecasting, and program execution for assigned professional services verticals.
Responsibilities
- Provide leadership and management to the personnel and programs that support the assigned vertical
- Monitor and direct teams to meet and exceed revenue growth targets through knowledge of the clients’ contracting processes, budget cycles, and decision-making processes
- Oversee client communications to ensure regular, active contact with active and prospective clients (e.g., new product rollouts, innovation/product roadmaps, upgrades, events/activities, etc.)
- Oversee and manage technical and programmatic resources, spend plans, and program execution for project engagements to ensure Contiem meets client expectations and contractual obligations
- Track and report on monthly revenue forecasts and actuals within assigned verticals, including committed and uncommitted contract actions
- Handle client escalations with professional maturity and a solutions-based approach
- Work with Sales to respond to Sales queries, proposals, and new client opportunities. This may include assisting with developing proposals or playing an active role in the sales process
Skills
- US citizenship
- Bachelor's degree in Business, Engineering, or a related field of study from an accredited college or university
- 12+ years of experience in client service, account management, or enterprise-level content management software and solution sales
- Ability to lead in a matrix management environment with a proven ability to collaborate on projects with a mix of remote and centrally located team members across different time zones
- Excellent communication skills
- Familiarity with Microsoft Office tools, specifically PowerPoint, and spreadsheet applications such as Excel, including pivot tables and charting
- Experience developing, implementing, and determining the business impact of various approaches, including revenue forecasting, to ensure they are measured, optimized, and aligned with targets
- This position requires travel up to 10% of the time, both domestically and internationally
- This is a full-time, exempt position
- Knowledge of XML technologies
- Experience working with enterprise-type software applications, including their installation and ongoing support
- Knowledge of content management software, structured content, and/or content solutions
- Knowledge and use of project management and issue-tracking software, such as Jira
- In-office is preferred (Annapolis, MD)
- Remote is acceptable
Benefits
- 3 weeks of PTO
- 8 paid holidays
- 5 additional days for life events such as adoption, childbirth, and marriage
- Free medical, dental, vision, life insurance and disability coverage
- 401(k) with 100% match of up to 4% of contributions and with immediate vesting
- Professional Membership Reimbursement
- Employee Referral bonus
- Remote work is acceptable
Company Overview