Note: The job is a remote job and is open to candidates in USA. Axon develops connected devices and cloud software that address public-safety and justice challenges. The Sr Product Manager I will represent regional customers across LATAM and Puerto Rico, leading discovery and shaping strategy, roadmaps, and delivery for software-led solutions, particularly Digital Evidence Management and connected-device products. The role partners with global Product, Design, Engineering, Sales, and Customer Success teams through launch, adoption, and continuous improvement.
Responsibilities
- Own customer and user discovery: Develop a deep understanding of public-safety agencies, administrators and frontline users across LATAM and Puerto Rico. Conduct customer conversations, workflow observation and Voice of Customer research to identify, validate and prioritise meaningful problems
- Champion user-centred product development: Represent the needs of end users throughout the product lifecycle. Ensure product decisions are grounded in customer insight, operational realities, usability and desired outcomes
- Shape regional product strategy and roadmaps: Partner with global Product leadership to identify opportunities, prioritise initiatives and influence roadmaps for Axon’s SaaS, cloud and connected-product portfolio across LATAM and Puerto Rico
- Translate insight into clear product direction: Turn customer needs, regional requirements and local constraints into well-defined problem statements, product briefs, user stories, requirements and prioritised initiatives for Product, Design and Engineering teams
- Lead end-to-end product delivery: Support localised features and product iterations from discovery and validation through definition, development, launch, measurement and continuous improvement. Monitor adoption, user feedback and product performance to inform future investment decisions
- Represent regional requirements globally: Bring the realities of LATAM and Puerto Rico into global product planning, including differences in infrastructure, connectivity, procurement models, regulations, language and operational practices
- Partner cross-functionally: Work closely with Product Managers, Product Designers, Engineers, Sales, Customer Success, Legal and other stakeholders to balance user needs, commercial priorities, technical feasibility and product strategy
- Bridge Sales and Product: Bring structure and clarity to fast-moving, multi-country opportunities. Help ensure customer commitments, product positioning and proposed solutions align with Axon’s roadmap and delivery capability
- Support tender and procurement success: Engage early in regional tenders, RFPs and procurement processes. Shape requirements, provide product expertise and support proposal strategy for high-impact opportunities
- Drive product adoption and value realisation: Partner with Sales and Customer Success to support successful product launches, customer enablement and long-term adoption across the region
- Champion Axon’s ecosystem: Articulate how Axon’s connected, cloud-first ecosystem—from body-worn cameras and devices to Digital Evidence Management software—can improve public-safety outcomes
Skills
- 6+ years of Product Management experience in a SaaS, cloud software, enterprise software or technology-product environment
- Demonstrable experience owning or contributing to the full end-to-end product lifecycle: customer discovery, problem definition, prioritisation, delivery, launch, adoption measurement and ongoing iteration
- Experience building, launching and scaling digital software products or features, ideally from early discovery or 0-to-1 development through to market adoption
- Proven experience working directly with customers and end users, translating field insight and operational workflows into clear product outcomes
- Experience partnering closely with Engineering and Product Design teams in an agile product-development environment
- Ability to define product requirements, product briefs, user stories and prioritised backlogs that enable distributed teams to build valuable, scalable solutions
- Experience engaging senior stakeholders in complex, cross-functional and international environments
- Experience supporting enterprise sales opportunities, tenders, RFPs or procurement processes is highly desirable
- User-centred Product Management: You start with customer and end-user problems, use research and evidence to validate opportunities, and advocate for simple, intuitive product experiences
- Strong product and technical judgement: You can translate complex user and market needs into actionable product direction, make informed trade-offs and balance usability, business priorities, regulatory requirements and technical feasibility
- Product discovery and delivery: You are confident running discovery, defining problems and value propositions, shaping requirements and working directly with Engineers and Designers to deliver high-quality products end to end
- Strategic problem-solving: You bring structure to ambiguity, identify high-impact opportunities and drive alignment across diverse teams and countries
- Regional and commercial awareness: You understand how local market conditions, customer needs, procurement processes and commercial opportunities should inform—but not fragment—a scalable global product strategy
- Technical fluency: You can understand and communicate the value of cloud software, SaaS platforms, integrations and connected-device ecosystems without needing to be an Engineer
- Clear communication: You communicate with precision and influence, turning complex customer, technical and market information into clear, actionable narratives for different audiences
- Execution focus: You bring rigour to prioritisation, stakeholder alignment, dependency management, documentation and follow-through across distributed teams
- Adaptability and resilience: You thrive in a fast-paced, evolving environment and maintain focus through changing market dynamics, customer priorities and regional complexity
- Fluency in English and Spanish is required
- Experience across both software and connected hardware products is beneficial. Familiarity with SaaS, cloud, IoT, mobile or device-management ecosystems is strongly preferred
Benefits
- Remote, based in Puerto Rico
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