Note: The job is a remote job and is open to candidates in USA. Signify Health LLC is seeking a Senior UX Designer to lead user experience design initiatives for its Outreach & Execution product organization. The role partners with cross-functional teams to research user needs and shape digital experiences for visit scheduling, clinician route navigation, and member communications.
Responsibilities
- Execute the end-to-end UX design process for your product, from early stage research to implementation and ongoing refinement, ensuring the delivery of high-quality user-centered designs that align with business goals and user needs
- Conduct generative and evaluative user research, including interviews, surveys, and usability testing, to gain deep insights into user behavior, motivations, and pain points
- Leverage user research findings to develop an in-depth understanding of user psychology and behaviors and craft user personas, empathy maps, user flows, journey maps, and other artifacts that help inform the design process
- Collaborate closely with cross-functional teams, including product managers, engineers, and stakeholders, to define project goals, requirements, and timelines
- Collaborate with engineers to ensure the successful implementation of design solutions and provide guidance on interaction design and front-end development best practices
- Translate user insights and business requirements into intuitive, engaging, user-centered design solutions, including wireframes, prototypes, and visual designs that effectively communicate design concepts and interactions
- Advocate for the user and ensure that all design decisions are based on user needs and clearly demonstrate how proposed solutions solve those needs
- Present design concepts, solutions, strategies, and user research findings to stakeholders, effectively communicating design rationale and incorporating feedback into iterations
- Follow and contribute to design guidelines, patterns, and best practices to maintain consistency and cohesiveness across our digital products
- Identify and measure behavioral analytics for your product that tie to product and business goals. Help development teams in implementing the appropriate analytics
- Track and report on UX metrics that show a clear impact and value to the organization and communicate them effectively
- Stay up to date with industry trends, emerging technologies, and UX design methodologies, and apply them to continuously improve our design methods, processes, and deliverables
- Help mentor and guide junior designers, providing feedback and fostering their growth and development
Skills
- Minimum 5 years experience in UX, Interaction Design, or Product Design
- Proven experience as a UX designer, driving and delivering design from initial concepts all the way to successful launch, with a strong portfolio showcasing your work
- 2+ years experience conducting user research and usability testing
- Strong analytical and problem-solving skills with the ability to translate complex user needs into intuitive and engaging design solutions
- Experience in UX design tools such as Figma, Sketch, Axure, Invision, or similar software
- Solid understanding of user-centered design principles and best practices
- Excellent communication and presentation skills, with the ability to articulate user needs, design concepts and rationale, and research findings to stakeholders and gain support and commitment
- Ability to work mostly independently and take ownership of projects while also collaborating effectively within a team
- Understanding of modern front-end development technologies (HTML, CSS, JavaScript, etc) and how they contribute to features or constraints in order to effectively collaborate with and support engineers
- Experience working in a lean or Agile development environment
- Bachelor's or Master's degree in User Experience, Digital Design, Human Factors Engineering, Human-Computer Interaction (HCI), Interaction Design, Computer Science, or other related creative or technical fields. Equivalent years of experience in lieu of degree considered
- Experience designing for multiple platforms (web, mobile, tablet, etc.) and understanding their unique constraints and requirements
- Experience in UI design including a strong grasp on visual hierarchy, spacing, typography, etc
- Experience using AI tools to accelerate user research and design execution
- Experience with research platforms such as Usertesting.com, Optimal Workshop, HeyMarvin or equivalent
- Knowledge of healthcare industry
- Enterprise UX experience
- Service design experience, including mapping and evaluating the full customer journey (touchpoints, channels, and backstage processes) to recommend improvements that connect the entire ecosystem
- Understanding of and experience working with design systems and component-based design
- Experience with design thinking methodologies and facilitating design workshops
Benefits
- Eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
- This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families.
- Medical, dental, and vision coverage, based on eligibility.
- Paid time off, based on eligibility.
- Retirement savings options, based on eligibility.
- Wellness programs, based on eligibility.
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