Note: The job is a remote job and is open to candidates in USA. Asurion is a B2B2C company serving global consumer brands through its Lifecycle Care Product Team. The Senior Product Manager will own program intake and opportunity definition, lead cross-functional discovery and alignment, and connect strategic product decisions to measurable business outcomes across enterprise initiatives.
Responsibilities
- Lead evaluation and intake of new client opportunities, ensuring initiatives are strategically aligned, clearly defined, and positioned to drive measurable business outcomes
- Establish scalable intake, discovery, and prioritization processes that improve clarity, visibility, and decision quality across teams
- Assess incoming opportunities and determine the best path forward — configurable product capabilities, custom development, operational solutions, partner-led approaches, or alternative recommendations
- Identify patterns across client requests and organizational needs to inform broader product and program strategy
- Ensure alignment on scope, outcomes, success criteria, and expectations before initiatives enter execution
- Partner closely with Client, Commercial, Operations, Product, and Engineering teams to shape opportunities before development work begins
- Act as the translation layer between stakeholders, ensuring business problems, customer outcomes, and technical considerations remain aligned throughout discovery and planning
- Structure work into the appropriate delivery motion — proof of concept, pilot, commercial launch, or operational initiative — with clear milestones and exit criteria
- Facilitate decision-making and governance processes that balance strategic opportunity, scalability, delivery complexity, and business impact
- Create frameworks and operating rhythms that improve organizational clarity and consistency, including emerging AI-enabled workflows and decision processes
- Ensure opportunities entering the roadmap are tied to clear business value, operational outcomes, and measurable success metrics
- Provide leadership visibility into opportunity pipelines, prioritization rationale, tradeoffs, and delivery readiness
- Influence decision-making by packaging opportunities with strong business context, customer insights, and strategic recommendations
- Stay engaged through execution to ensure delivered outcomes align with original goals and stakeholder expectations
- Continuously improve how Lifecycle Care evaluates, structures, and operationalizes enterprise opportunities at scale
Skills
- 5–8+ years of Product Management, Program Strategy, Consulting, Business Operations, or related experience in enterprise B2B environments
- Experience working across complex, cross-functional organizations where success depends on alignment between commercial, operational, and technical stakeholders
- Strong strategic thinking and discovery skills — you can connect business problems, customer needs, operational realities, and technical constraints into a clear recommendation
- Demonstrated ability to create structure and clarity in ambiguous environments with evolving processes and priorities
- Experience leading intake, prioritization, governance, roadmap planning, or large-scale initiative definition processes
- Strong communication and stakeholder management skills, with the ability to influence without direct authority
- Comfortable balancing strategic thinking with operational execution and detail orientation
- Strong analytical instincts and business judgment, with experience using data and outcomes to guide decisions
- Experience with enterprise SaaS, platform products, operational workflows, AI-enabled processes, or large-scale service organizations is a plus
Benefits
- Remote work arrangement available in the USA, or work from Nashville, TN
- Drive tangible impact for Asurion's most strategic global client programs
- Work on products that touch millions of customers and multiple global ecosystems
- Be a key player in a high-performance, client-facing enterprise product team
Company Overview
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