Note: The job is a remote job and is open to candidates in USA. Route is a company focused on enhancing the post-purchase experience in e-commerce. They are seeking a Sr. Product Manager to lead the strategy and performance of their Checkout product, driving key business metrics and collaborating with various stakeholders to improve the consumer experience.
Responsibilities
- Drive the vision, strategy, and execution for Route’s consumer checkout experience, owning the product roadmap end-to-end
- Own and provide clarity around key business and product performance metrics, including take rate, conversion rate, contribution margin, and overall checkout performance
- Lead a high-quality experimentation cadence by developing hypotheses, prioritizing tests, reviewing experiment design, and presenting learnings and recommendations to leadership
- Partner directly with enterprise merchants to understand integration needs, customer pain points, and opportunities to improve the checkout experience at scale
- Make thoughtful tradeoff decisions across revenue-generating initiatives, merchant requests, platform investments, and long-term product scalability
- Collaborate cross-functionally with Engineering, Analytics, Design, Sales, Marketing, and Executive leadership to prioritize and launch impactful product improvements
- Develop deep expertise in Route’s checkout and e-commerce ecosystem, continuously auditing the experience and advocating for both shoppers and merchants
- Write clear product requirements, rollout strategies, and documentation for both technical and non-technical audiences
- Operate with high ownership and urgency, navigating ambiguity, making decisions under pressure, and driving alignment across stakeholders with differing perspectives
- Translate merchant feedback, customer insights, and data into strategic roadmap decisions while balancing short-term opportunities with long-term product vision
Skills
- 5+ years of product management experience within B2B SaaS, eCommerce, payments, checkout, or post-purchase platforms
- Proven ownership of revenue-driving product surfaces and key metrics such as conversion rate, take rate, AOV, attach rate, or checkout funnel performance
- Deep understanding of Shopify's ecosystem, including checkout extensibility, Checkout Functions, app architecture, and merchant customization capabilities
- Experience building and scaling checkout, upsell, or post-purchase experiences within Shopify or adjacent eCommerce ecosystems
- Strong technical fluency with APIs, rules engines, webhooks, platform integrations, and complex system tradeoffs
- Demonstrated experimentation mindset with experience designing, analyzing, and scaling A/B testing programs tied to business outcomes
- Comfortable using SQL, analytics platforms, and BI tooling to evaluate performance and inform product decisions
- Strong communication and stakeholder management skills with the ability to influence both technical and non-technical audiences
- Ability to operate with high ownership, move quickly in ambiguous environments, and make thoughtful tradeoff decisions under pressure
- Experience with companies in the checkout or post-purchase ecosystem such as Affirm, Klarna, Sezzle, Rebuy, Aftersell, Loop, or similar platforms is highly preferred
Benefits
- We offer to pay 100% of your health insurance premiums on a $0 deductible plan for you *and* your family
- Remote or hybrid work arrangements
- Unlimited PTO
- 401k matching
- Formalized growth opportunities
- Learning & development
- DEI programs & events
- All Route employees are eligible to participate in Routes equity incentive plan to receive stock options per the terms of the agreement
- Some roles may also be eligible for overtime pay
Company Overview
Company H1B Sponsorship