Note: The job is a remote job and is open to candidates in USA. HopSkipDrive provides supplemental student transportation through a marketplace and software solutions for schools and school districts. The Senior Product Designer will lead complex, high-visibility design initiatives, create end-to-end user experiences, design AI-powered features, and use research and data to guide product strategy. The role also mentors designers, facilitates collaboration, and drives measurable customer impact across enterprise tools, consumer mobile applications, and internal systems.
Responsibilities
- Lead Strategic Design Initiatives: Contribute to product design vision and strategy, applying systems thinking to complex challenges and leading design initiatives that address strategic product opportunities across HopSkipDrive's portfolio
- Define Patterns & Consistency: Define UX patterns and ensure consistency across products, developing and implementing scalable design systems and components with strong proficiency in design tools, prototyping, and accessible design
- Drive Research-Informed Decisions: Conduct strategic design research to identify long-term opportunities, integrate user research and data analysis into strategic product decisions, and synthesize complex findings into clear, actionable insights
- Lead AI-Accelerated Discovery: Lead discovery phases using AI tools to synthesize research at a speed and depth not possible manually, bringing sharper, data-backed rationale into cross-functional design strategy conversations, and evaluating which design problems are strong candidates for AI-powered solutions
- Design AI-Powered Features: Design high-quality AI-powered product features with well-defined interaction patterns, error states, and edge cases — bringing a discerning eye to AI tool outputs and iterating with intent
- Mentor & Elevate the Team: Mentor other designers, facilitate design workshops and critiques, foster a collaborative design culture, and help establish team norms for effective, critical use of AI tools
- Communicate & Influence: Communicate and defend design rationale to executive stakeholders and cross-functional teams, facilitate cross-functional workshops to drive alignment, and present design strategy and vision to senior stakeholders
- Own Design Outcomes: Own design outcomes for significant product areas, define and measure success in terms of business and user metrics, and drive measurable customer impact through well-designed AI experiences — reducing friction, improving personalization, and increasing user confidence
Skills
- 5+ years of product design experience, with a track record of leading complex, cross-functional design initiatives end to end
- Advanced UX/UI design skills with a focus on holistic user experiences, strong visual execution, and proficiency in end-to-end design
- Experience establishing and maintaining design standards, best practices, and scalable design systems for a team
- Proven ability to lead complex prototyping and usability testing efforts, ensuring high-quality, accessible results across multiple product areas
- Demonstrated ability to integrate user research and advanced data analysis into strategic product decisions, and to lead research initiatives that inform roadmap and strategy
- Experience in designing for mobile and web platforms
- Experience mentoring designers, facilitating critiques and workshops, and fostering a collaborative, user-centered design culture
- Exceptional communication skills, with the ability to defend design rationale to executive stakeholders and build strong relationships across the organization
- Hands-on experience using AI tools to accelerate discovery, research synthesis, and prototyping — with the judgment to know when AI interpretation is reliable and when human judgment must lead
- A discerning eye for AI-generated design output, consistently iterating with intent and creating new skills or workflows to increase team efficiency and consistency
- Proficiency with modern design and prototyping tools (e.g., Figma), along with solid understanding of design systems and scalable design practices
Benefits
- Every full-time employee has equity.
- Flexible vacation.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Life insurance.
- 401(k).
- FSA.
- This position is remote.
Company Overview