Note: The job is a remote job and is open to candidates in USA. Docusign hires a Sr. Product Consultant to partner with clients and internal teams to recommend and configure its solutions across web and pre-connected applications. The role provides technical and business expertise, translates business needs into solutions, and supports customer engagements focused on CLM and IAM platforms.
Responsibilities
- Deliver on-time and on-budget collaborative engagements to our customers that provide continuous improvement via impactful solutions which result in highly referenceable accounts enabling strong adoption, renewal and upsell
- Plan, organize and manage all tasks, project decisions, escalations, and prioritizations of an engagement to ensure customer satisfaction, including developing technical solutions to address client needs and tracking to long term customer objectives, success criteria and milestones
- Build strong relationships with customer admins and Center of Excellence, acting as a trusted expert consultant on how to leverage the SpringCM CLM platform across their business using best practices
- Collaborate with Docusign teams to proactively uncover additional customer needs and support documenting client requirements and expectations
- Meet all Professional Services team success criteria including utilization target, customer satisfaction score and financial requirements
Skills
- BA/BS degree in Business, Computer Science, Information Systems, Engineering, or equivalent
- 8+ years of experience working directly with businesses and customers to understand business needs and applying technology solutions to those requirements
- 4+ years of experience with consulting, leading implementation and solution architecture development on business analyst teams in Software or Software-as-a-Service industries
- Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship
- Ability to uncover additional customer needs
- Ability to drive customers towards productive utilization of their contract
- Understanding of document and content management and/or workflow systems and their application to business process improvement
- Experience implementing workflow/BPM software (e.g., Lombardi, Pega, K2, Skelta) and software (e.g., Salesforce.com, Documentum, FileNet, MS SharePoint)
- Outstanding writing and verbal communication skills
- Strong multitasking and organization skills
- Proven track record of delivering projects or products to market within budget
- Experience working in one or more of the following industries: FinServ, Tech, Telecom, Healthcare, Real Estate, Insurance, Education, Public Sector
- Experience with XML/Xpath or other structured data
Benefits
- Remote work: employee works from a designated remote work location for the majority of the time and is not required to be in or near an office frequently.
- Eligible for a company bonus plan, calculated as a percentage of eligible wages and dependent on company performance (non-Sales roles).
- Eligible to receive Restricted Stock Units (RSUs).
- Paid Time Off: earned time off, as well as paid company holidays based on region.
- Paid Parental Leave: up to six months off with your child after birth, adoption or foster care placement.
- Full Health Benefits Plans: options for 100% employer-paid and minimum employee contribution health plans from day one of employment.
- Retirement and pension programs with potential for employer contributions.
- Learning and Development: options for coaching, online courses and education reimbursements.
- Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events.
Company Overview