Note: The job is a remote job and is open to candidates in USA. HubSpot CLT is seeking a Senior Operations Analyst to serve as the operational owner of its third-party data vendor ecosystem. The role manages vendor relationships, contracts, renewals, licenses, performance, escalations, and portfolio recommendations while maintaining centralized vendor data and governance.
Responsibilities
- Own day-to-day vendor relationships across a portfolio of third-party data and enrichment providers, including recurring touchpoints, escalations, and quarterly business reviews
- Maintain the contract and renewal calendar in partnership with Procurement, coordinating renewals, amendments, and proactive planning for upcoming decisions
- Govern license utilization across the vendor portfolio, tracking provisioning and deprovisioning, identifying underuse, and recommending right-sizing opportunities
- Build and maintain lightweight vendor scorecards covering data quality, coverage, utilization, service performance, cost, and delivery against contractual commitments
- Serve as the escalation point for vendor-related support issues, driving troubleshooting to resolution and engaging internal technical or data experts when needed
- Identify capability overlap, gaps, and underutilized spend across the vendor portfolio and package findings into clear recommendations for leadership review
- Maintain a centralized source of truth for vendors, contracts, licenses, spend, capabilities, open issues, and upcoming decisions
Skills
- 4-7 years of relevant experience in vendor management, data operations, business operations, RevOps/Sales Ops, or procurement operations
- CRM experience
- Experience with ServiceNow for ticket and escalation management
- Hands-on experience with at least one major third-party B2B data or enrichment vendor - ZoomInfo, Clay, Lusha, LeadIQ, Experian, Dun and Bradstreet, or Apollo
- Experience managing SaaS or data vendor relationships end-to-end, including contracts, renewals, license governance, and performance management
- Working knowledge of data quality concepts such as coverage, accuracy, match rates, enrichment, and data licensing
- Strong cross-functional communication skills with the ability to engage both technical and non-technical stakeholders effectively
- Background in B2B SaaS strongly preferred
- HubSpot experience
- Familiarity with Omnea procurement software
Benefits
- Eligible for Health, Dental, Vision, and 401K
- Remote (EST/CST hours)
- Contract, 12 months (potential for extension or conversion)
Company Overview