Note: The job is a remote job and is open to candidates in USA. Stack Overflow is a community-based technology company focused on increasing productivity, decreasing cycle times, accelerating time to market, and protecting institutional knowledge. The Senior Manager, Revenue Operations will lead and optimize revenue-generating processes, reporting, and systems while overseeing Sales Operations, performance analytics, forecasting, CRM administration, and a team of revenue operations analysts.
Responsibilities
- Maintain operational processes for sales and renewals forecasting, pipeline management, and deal review cadences
- Oversee territory management, account assignments, and opportunity tracking to ensure equitable distribution and strategic focus, aligned with best practices
- Serve as a trusted business partner to sales and customer success leaders. Support the sales team on opportunity management and quote creation. Partner with Marketing on lead flows
- Define and manage quotas, ensuring alignment with revenue targets and market potential
- Help maintain and support processes for customer retention and upsell strategies
- Monitor customer experience metrics, including churn rate, net revenue retention, and customer satisfaction
- Collaborate with the Customer Experience team to streamline handoffs, onboarding, and lifecycle management
- Maintain and enhance dashboards and reporting that track key performance indicators across Sales, Customer Experience, and Demand Generation, partnering closely with the Analytics team to ensure consistent metrics, reliable data, and actionable insights. Support regular performance reviews and data-driven decision-making across teams
- Analyze performance trends, identify opportunities to increase revenue generation and efficiencies, and provide actionable recommendations to leadership
- Maintain and run weekly business review cadences with Sales, Customer Experience, and Marketing, delivering standardized reporting on pipeline, forecast, conversion, bookings, retention, and key risks; document actions and drive follow-through
- Monitor and improve processes that maintain accurate data at a high quality and integrity level
- Collaborate with stakeholders to define business requirements for Salesforce and related systems, ensuring tools align with sales and customer success objectives
- Work closely with stakeholders to ensure accurate transfer of information to third-party tools, including the billing system (Zuora), marketing automation platform and business intelligence platform (PowerBI)
- Lead, manage, and develop a high-performing Revenue Operations team of analysts
- Forge trusted and effective partnerships with Sales, Customer Experience, Marketing, Finance, and Product to ensure alignment across the revenue cycle for day-to-day operations and cross-functional projects
- Act as the central point of contact to stakeholders for operational support, ensuring effective troubleshooting of first tier technical and process questions, and smooth collaboration between teams
Skills
- * 8+ years experience in revenue operations, sales operations, or a related field; with at least 3 years in a people leadership role
- * Advanced knowledge of Salesforce and other revenue tools, including Zuora CPQ, ZoomInfo, Lean Data, and Gong
- * Experience with BI tools (PowerBI preferred) and design of executive and operational dashboards
- * Familiarity with Salesforce integration
- * Understanding of bidirectional integrations and data architecture
- * Solid knowledge of B2B SaaS/Adtech business models
- * Strong analytical ability and the ability to manage multiple priorities in a fast-paced and changing entrepreneurial environment
- * Excellent problem-solving, project management, and organizational skills
- * Excellent interpersonal, communication, and presentation skills
- * Teamwork oriented, highly collaborative and hands-on in approach
Benefits
- Generous paid vacation
- Generous parental leave, family care leave, and unlimited sick days
- Industry-leading health benefits that are applicable per country of residence for all our full-time employees
- Company-paid Life Insurance
- Home Internet stipend
- Professional allocation for your growth and development
- One-time allowance to assist with your home office setup
- Company-paid access to Calm, Prosus Academy and Overdrive
- Remote-first work arrangement
Company Overview