Note: The job is a remote job and is open to candidates in USA. iHerb is an online retailer focused on making healthy and balanced living accessible through a global shopping experience. The Sr. Manager, Payment Operations will own, scale, and optimize global payment processing, driving operational excellence, transaction success, cost efficiency, checkout conversion, compliance, and reconciliation across payment methods and partners.
Responsibilities
- Cross-Functional Collaboration: Act as the primary operational partner to the Marketing and Revenue teams, aligning payments capabilities with commercial strategies, promotional events, and geographic expansions to maximize checkout conversion and customer retention. Operations & Performance Management: Own and optimize end-to-end payment operations, defining and monitoring key operational KPIs Manage current relationships with all payment processors; facilitate quarterly business reviews
- Multi-Payment Method Execution: Manage and scale a complex, global portfolio of payment methods, including credit/debit networks, digital wallets (Apple Pay, Google Pay, PayPal), Buy Now Pay Later (BNPL), local alternative payment methods (APMs), and bank transfers A
- Financial Auditing & Cost Control: Lead monthly operational audits of payment processing fees, interchange, and scheme fees to ensure billing accuracy, resolve processor discrepancies, and actively drive down unit costs
- Risk, Compliance, & Regulatory Alignment: Partner closely with Fraud/Risk and Accounts Receivable to balance checkout conversion with fraud mitigation (such as optimizing 3DS and chargeback operations), while ensuring global compliance with PCI-DSS, local scheme rules, and payment regulations
- Stay informed of payment industry trends, best practices and emerging technologies
- Participate in any other treasury or ad hoc finance projects
Skills
- Strong understanding of end-to-end payments processing, including payment methods – card and wallet based payments, card networks and rules, acquiring and processing, and the regulatory environment
- Strong organizational and communication skills
- High degree of accuracy and attention to detail
- Interpersonal skills
- Ability to handle multiple priorities and effectively meet deadlines in fast paced environment
- Advanced Microsoft Office Suite (Word, Excel, PowerPoint) skills
- Requires a minimum of (10 ) ten years in international ecommerce payment processing
- Strong financial modeling experience preferred
- Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) preferred
- Bachelor's degree in business or related field preferred
Benefits
- Remote work arrangement
Company Overview