Note: The job is a remote job and is open to candidates in USA. Thyme Care is a value-based oncology care enabler that combines human support, technology, data science, automation, and AI to improve the cancer care experience. The Sr. Manager will lead the Enrollment team's Learning & Quality function, managing a 10-person team and driving strategic planning, onboarding, enablement, quality assurance, coaching, and scalable operational improvements.
Responsibilities
- Own the Learning & Quality operating cadence. Lead our planning process each cycle, translating org priorities into clear goals and metrics, and keeping leadership informed on progress, risks, and decisions needed
- Lead and develop the team. Manage and grow a team of 10, including QA and Education & Enablement SMEs, building a strong bench that can execute at a high level as the org scales
- Close the loop between quality and training. Build the process that ensures issues surfaced through quality review are captured, routed to the right owners, and converted into training priorities
- Modernize onboarding. Redesign the Enrollment onboarding curriculum to boost engagement and cut time-to-proficiency, blending instructor-led training with scalable, self-paced learning through our LMS
- Own the knowledge base. Maintain the Enrollment Specialist knowledge base and handbook as a single source of truth that's current, accurate, and easy to use
- Modernize QA through AI and automation. Identify and implement technology solutions that improve efficiency and free the team to focus on higher-judgment coaching
- Run the quality engine. Own monthly QA processes end-to-end: call evaluations, coaching, calibration, and performance reporting, continuously refining standards to measure what matters most
Skills
- 6-8 years in operations, program management and people leadership within a high-growth startup, with a track record of owning outcomes from strategy through execution
- Managed a team and drove performance through people leadership — coaching direct reports, setting clear expectations, and holding your team accountable to results
- Built and scaled operational programs or processes that improved as the organization grew, designing systems that held up under increasing complexity and headcount
- Presented strategy and results to senior leadership, using data to justify recommendations, secure buy-in, and drive decisions
- Partnered cross-functionally at a senior level, working closely with Operations, Product, Data, or similar functions to align programs with evolving business priorities
- Owned metrics and reporting for a function or program, building the infrastructure that gave leadership visibility into performance and progress
- Act with our members in mind. The success of your work team whether someone with cancer gets connected to the support they need — you hold that accountability at the center of your work
- Move with purpose. You're biased toward action. You spot what the team needs to perform well, prioritize without being told to, and keep initiatives moving at pace rather than waiting for a perfect mandate
- Sharp prioritization instincts. You know the difference between work that drives real impact and work that satisfies the urge to check something off the list. You juggle competing demands across onboarding, training, and quality without dropping the ball
- Strong operational and program management chops. You bring structure to ambiguous problems, scope work clearly, and hold your team accountable to milestones. You've built systems that scale with a growing org, not just run individual projects
- Thrive in ambiguity. Shifting strategy, priorities, or org structure doesn't throw you off. You build your own clarity and move forward, even when the playbook is still being written
- Self-directed and outcome-oriented. You figure out what needs to happen, create your own structure to get there, and hold yourself accountable to results, not just effort
- Fluent with data. You're comfortable crunching numbers and drawing conclusions from them, whether you're planning team growth, estimating impact, or assessing progress against goals
- Excited by technology. You seek out AI, automation, and new tools as a way to work smarter, and you know how to evaluate what's actually worth adopting
- Healthcare experience is ideal. Familiarity with healthcare terminology and regulations will help you hit the ground running; if you haven't worked in healthcare, we'll want to see a track record of quickly coming up to speed in new industries and environments instead
- Exposure to employee training and quality assurance programs is ideal but not required
- Training, learning, or quality program experience is a plus. Prior involvement in onboarding design, coaching frameworks, or quality review processes will help you ramp more quickly, but isn't essential for success
Benefits
- Equity
- Bonus-eligible
Company Overview