Note: The job is a remote job and is open to candidates in USA. Assurant is a global business services company that supports, protects, and connects major consumer purchases through insurance and related products. The Lender Placed Specialist III maintains client, customer, agent, and policy information; processes premium payments; researches and resolves exception items; and supports client communications, projects, and process improvements.
Responsibilities
- The Lender Placed Specialist III, under the guidance of the Unit Manager, is responsible for the input, set-up and/or maintenance of client, customer and/or agent information for one or more of the company's policies, products or services
- The Specialist, with the use of a computerized system, is responsible for the maintenance of customer's accounts, by processing premium payments and/or delinquent premiums, either by direct or automated payment
- Additionally, the Specialist is responsible for researching, analyzing and resolving exception items that have been initiated via reports, Outsourcing Centers, Account Executives, phone calls, correspondence, clients, and the clients' systems and obtains critical information
- The Specialist works with complex and time sensitive issues and works directly with the client and outsourcing centers
- Manage and work client mailboxes within established guidelines (recognize urgent issues should be worked within 24 hours); research and analyze exception items received through reports, task, Account Executives, outsourcing centers and client correspondences; complete refund check research; handle customer service calls from the client; outsourcing centers and other internal departments; assist in leading projects by gathering and analyzing data to achieve results; participate in conference calls with the client, internal departments and outsourcing centers to work on process improvements, project implementations, or resolution of complex issues
- Ability to work under pressure to meet or exceed deadlines to maintain client expectations
- Ability to adapt easily as procedures/client needs change
- Ability to organize and prioritize workload
- Good communication skills (verbal and written)
- Ability to make good decisions
- Identify trends and develop analysis
- Applies intermediate skills and begins to develop advanced skills to procedures, processes and techniques
Skills
- • Ability to work under pressure to meet or exceed deadlines to maintain client expectations
- • Ability to adapt easily as procedures/client needs change
- • Ability to organize and prioritize workload
- • Good communication skills (verbal and written)
- • Ability to make good decisions
- • Identify trends and develop analysis
- • Applies intermediate skills and begins to develop advanced skills to procedures, processes and techniques
- • 2 years of customer care, research, mortgage servicing/hazard insurance or related experience in an office setting (preferably in a production environment)
- • Strong problem solving and analytical skills
- • High school diploma or GED
- • Blackknight, Trackall and Smartflow systems working knowledge
- • Basic MS Office skills i.e. Word and Excel
- • Knowledge of Lender Placed applications and Mortgage Banking applications (such as TrackAll and LPS)
- • Lender Placed knowledge
Benefits
- Virtual / 100% work from home position
Company Overview