Note: The job is a remote job and is open to candidates in USA. Forged Fiber builds and operates an open-access fiber network platform focused on reliable, scalable connectivity. The Senior Lead Network Engineer will lead EMS testing, provide Tier 4 support for complex network incidents, drive root cause analysis, and collaborate with architecture, engineering, operations, and vendors to ensure operationally ready and stable network environments.
Responsibilities
- Lead and execute comprehensive EMS testing across network platforms, including functional, integration, regression, performance, and resilience testing
- Validate EMS interoperability with network devices, northbound systems, monitoring tools, and automation frameworks
- Develop, maintain, and enhance EMS test plans, evaluate test cases, and validate criteria aligned with architectural standards and operational requirements
- Identify defects, gaps, and risks within EMS platforms and partner with engineering, architecture, and vendors to drive resolution
- Ensure operational readiness of EMS solutions prior to production deployment, including failover scenarios, scalability, and alerting accuracy
- Serve as the Tier 4 escalation point for complex, high-impact network, and EMS-related incidents
- Lead deep-dive root cause analysis (RCA) efforts for critical outages, chronic issues, and systemic failures
- Provide advanced troubleshooting across network hardware, software, EMS platforms, and integrated systems
- Recommend and implement permanent corrective actions to prevent recurrence of critical incidents
- Function as a technical authority during major incident calls and post-incident reviews
- Partner with Network Architecture to review designs and provide operational and test-readiness feedback
- Support Engineering teams during solution build and deployment by validating EMS behavior and operational workflows
- Evaluate innovative technologies, tools, and platforms from an operational, testability, and supportability perspective
- Influence architectural and engineering decisions by sharing insights gained from EMS testing and Tier 4 operations
- Establish and improve EMS testing methodologies, standards, and best practices
- Mentor and guide senior and mid-level engineers in advanced troubleshooting and operational excellence
- Identify opportunities for automation, monitoring improvements, and proactive fault detection
- Contribute documentation, runbooks, and operational procedures for complex network environments
- Manage network projects, set priorities, prepare cost/benefit analyses, and use modeling and planning methodologies to develop strategic roadmaps
Skills
- • Expert-level capability in EMS testing, including functional, integration, regression, performance, and resilience validation
- • Proven Tier 4 operations support expertise, serving as the highest escalation point for complex EMS, network, and platform incidents
- • Direct experience deploying, instantiating, and operating EMS platforms in cloud environments, with strong understanding of underlying infrastructure dependencies
- • Advanced troubleshooting skills across cloud-hosted EMS architectures, including availability, scalability, performance, and failure scenarios
- • Strong expertise in northbound API integrations, including RESTful APIs, authentication, data models, and integrations with OSS/BSS, automation, and monitoring systems
- • Ability to validate EMS API behavior, data integrity, and performance under normal and degraded conditions
- • Deep root cause analysis (RCA) skills focused on systemic issue resolution and long-term operational resilience
- • Equivalent professional experience may be considered in lieu of a degree
- • 7+ years in network engineering, architecture, or infrastructure-focused roles
- • Experience supporting large-scale, mission-critical network environments
- • Proven experience providing Tier 4 operational support and leading complex incident resolution
- • Direct experience testing, validating, and supporting EMS or network management platforms
- • Bachelor's degree (BS/BA) in Engineering, Information Systems, or related field desired
- • Experience working within Architecture, Engineering, and Technology Support organizations
- • Experience with automation frameworks, scripting, or APIs related to network management
- • Exposure to vendor engagement, solution validation, and technology evaluations
- • Experience in environments requires high availability, scalability, and operational rigor
Benefits
- US Remote
- A comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits
Company Overview
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