Note: The job is a remote job and is open to candidates in USA. Fetch is hiring a senior IT engineering specialist to own identity and access management and Atlassian platform administration. The role focuses on Okta, Jira, Confluence, access governance, automation, platform architecture, risk reduction, documentation, and cross-functional partnership with Information Security and IT Operations.
Responsibilities
- Own identity and access management as a full-time discipline: SSO, entitlement governance, and access automation
- Own Atlassian/Jira/Confluence as dedicated platform administration, including the ITDESK project that every team at Fetch depends on
- Identify, propose and implement improvements
- Get ahead of platform and identity risk through architecture and automation, rather than reacting to incidents after they occur
- Provide senior technical depth that the current generalist model cannot sustain
- Own configuration and administration of Okta SSO, MFA policy, and lifecycle workflows (onboarding, offboarding, role changes)
- Own entitlement governance: design and run periodic access reviews, identify and remediate stale or excess access, and close gaps that allowed past entitlement misconfigurations
- Own contractor and non-employee access governance, including time-bound access, approval workflows, and offboarding enforcement
- Integrate and manage third-party application SSO connections; troubleshoot identity-related issues escalated from the team
- Maintain security compliance for identity systems in partnership with Information Security
- Build and maintain automated workflows for provisioning, deprovisioning, and access review (e.g., via Okta workflows, or adjacent automation tooling) to reduce manual access administration
- Investigate and close automation gaps
- Partner with Information Security on broader architectural patterns and help remediate patterns in IT-administered systems
- Own Jira project configuration, workflows, permission schemes, and automation rules
- Administer Confluence spaces, permissions, and documentation standards
- Support Bitbucket configuration and access where applicable
- Design for scale and plan platform architecture proactively rather than administering reactively
- Evaluate and recommend new tooling, integrations, or automation that improve identity governance or platform scalability
- Maintain technical documentation for identity and platform systems sufficient for audit, onboarding, and incident response
- Partner with Information Security on identity-related risk, audit evidence, and remediation of access-related findings
- Partner with the Manager of IT Operations on prioritization, escalation, and coordination with the rest of the IT Operations team
- Serve as the technical point of contact for identity and Atlassian platform questions across the company
- Maintain clear, current documentation for identity workflows, access policies, and platform configuration
- Identify recurring manual work in identity or platform administration and drive it toward automation or self-service
- Contribute to access request, approval, and audit workflow improvements
- Configure and modify Okta and Atlassian platform settings within approved change-management practices
- Design and implement access automation workflows
- Recommend and prioritize platform architecture changes
- Flag and pause changes that present apparent identity or platform risk pending review
Skills
- 5+ years in IT engineering or systems administration with a concentration in identity and access management and/or SaaS platform administration
- Direct hands-on experience administering Okta in a production environment, including SSO, MFA, and lifecycle automation
- Direct experience administering Atlassian tools (Jira, Confluence) at an organizational scale, including workflow and permission design
- Working knowledge of SAML/SSO concepts and access governance practices
- Familiarity with scripting, automation tooling, and API/webhook-based integrations
- Strong documentation habits and ability to work independently on platform architecture decisions
- Experience remediating identity-related security incidents or entitlement misconfigurations
- Experience with JumpCloud, Google Workspace admin, or AWS IAM
- Experience designing access review or automated deprovisioning programs
- B.S. in Computer Science, Information Systems, or equivalent experience
- Relevant certifications (Okta Certified Administrator, Atlassian certifications, or equivalent)
Benefits
- Equity: We offer full-time employees equity in Fetch, so that everyone can benefit from Fetch’s growth.
- 401k Match: Dollar-for-dollar match up to 4%.
- Benefits for humans and pets: We offer comprehensive medical, dental and vision plans for everyone including your pets.
- Continuing Education: Fetch provides ten thousand per year in education reimbursement.
- Employee Resource Groups: Take part in employee-led groups that are centered around fostering a diverse and inclusive workplace through events, dialogue and advocacy. The ERGs participate in our Inclusion Council with members of executive leadership.
- Paid Time Off: On top of our flexible PTO, Fetch observes 9 paid holidays, as well as our year-end week-long break.
- Robust Leave Policies: 20 weeks of paid parental leave for primary caregivers, 14 weeks for secondary caregivers, and a flexible return to work schedule.
- Calvin Care Cash: Employees who are welcoming new family members will also receive a one time $2,000 incentive to assist employees with covering the cost of childcare, clothing, diapers and much more!
- Flexible Work Environment: Collaborate with your team in one of our stunning offices, or you can work fully remotely from anywhere in the US. We’ll ensure you are equally equipped with the hardware and software you need to get your job done in the comfort of your home. (applicable for most roles)
Company Overview
Company H1B Sponsorship