Note: The job is a remote job and is open to candidates in USA. IntePros is seeking a Senior IT Business Analyst to support strategic Salesforce initiatives within the NM Commercial portfolio, including commercial M&A integration. The role leads requirements management, business process transformation, integration planning, solution validation, and adoption while partnering with stakeholders, architects, product owners, and delivery teams.
Responsibilities
- Lead business analysis strategy, requirements management, business process transformation, and solution definition for strategic Salesforce initiatives
- Drive current-state and future-state process analysis, business capability mapping, and operating model harmonization across client and acquired businesses
- Translate business needs into user stories, acceptance criteria, process flows, and functional requirements
- Partner with business and IT teams to standardize and harmonize processes across organizations
- Support Salesforce CRM consolidation, integrations, data migration, reporting, and analytics initiatives
- Facilitate workshops, backlog refinement, stakeholder alignment, and decision-making sessions
- Drive UAT, solution validation, deployment readiness, and business adoption activities
- Manage risks, dependencies, and change impacts across multiple workstreams
- Champion Agile and business analysis best practices
Skills
- Bachelor's degree in IT, Business, Engineering, or related field
- 5+ years of business analysis experience supporting enterprise applications and transformation programs
- 3+ years of Salesforce experience, preferably Sales Cloud, Service Cloud, or Health Cloud
- Strong expertise in requirements management, business process design, backlog management, and Agile delivery
- Experience with enterprise integrations, data migration, and large-scale CRM transformation initiatives
- Strong stakeholder management, facilitation, communication, and problem-solving skills
- Experience leading Salesforce workstreams during mergers, acquisitions, or business integration programs
- Experience with Salesforce and SAP integration initiatives, including Order-to-Cash, customer, product, and master data processes
- Knowledge of Salesforce integration patterns, APIs, middleware technologies, and data migration methodologies
- Experience supporting commercial operations, sales force automation, customer engagement, patient management, or healthcare-related business processes
- Familiarity with Salesforce Data Cloud, Agentforce, AI-enabled business processes, and advanced reporting capabilities
- Experience working with global delivery teams, system integrators, and managed service partners
- Understanding of regulatory, validation, and compliance requirements within healthcare, life sciences, or medical device industries
- Exposure to enterprise reporting, analytics, Snowflake, Power BI, or customer data platforms
- Experience facilitating complex business process harmonization across multiple organizations and regions
- Salesforce Platform (Sales Cloud, Service Cloud, Health Cloud, and Experience Cloud)
- Business Process Analysis & Transformation
- Requirements & User Story Management
- Salesforce Integrations & Data Migration
- Agile / Scrum Delivery
- Stakeholder Management & Workshop Facilitation
- UAT & Solution Validation
- Jira Ops
- Salesforce Certified Business Analyst
- Salesforce Administrator Certification
- Salesforce Sales Cloud or Service Cloud Consultant Certification
- Salesforce AI Associate or Specialist
- Certified ScrumMaster (CSM), Professional Scrum Master (PSM), or SAFe certification
- CBAP, PMI-PBA, or equivalent business analysis certification
- Experience with Salesforce-SAP integrations, CRM consolidation, and healthcare or medical device environments
Benefits
- Remote work available for a perfect fit; otherwise onsite in Minneapolis, MN
Company Overview
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