Note: The job is a remote job and is open to candidates in USA. Southern New Hampshire University is a people-centered institution serving over 180,000 learners worldwide and focused on transforming lives through innovation and progress with purpose. The Senior Enterprise Operations Optimization Delivery Lead drives enterprise operational improvement initiatives by coordinating cross-functional teams, translating assessment findings into execution plans, managing dependencies, and delivering measurable improvements in efficiency, governance, risk management, and technology enablement.
Responsibilities
- Lead cross-functional teams responsible for implementing enterprise operational improvement initiatives
- Translate operational assessment findings into structured improvement plans and coordinated execution efforts
- Partner with business leaders, process owners, and technology teams to prioritize and advance initiatives that improve operational efficiency, strengthen governance, and enhance technology enablement
- Manage and track a portfolio of enterprise optimization initiatives, ensuring progress, transparency, and alignment with institutional priorities
- Facilitate collaboration across functional and organizational boundaries to resolve dependencies, remove barriers, and maintain initiative momentum
- Establish clear implementation roadmaps, milestones, and success measures to ensure operational improvements deliver measurable outcomes
- Communicate initiative progress, risks, and outcomes to senior leadership to support transparency and informed decision-making
- Promote consistent operational improvement methodologies and help scale enterprise optimization practices across the institution
- Attendance, punctuality, and reliability are essential functions of this role
- Other duties and responsibilities as assigned
Skills
- Bachelor's degree and 10 years of progressive experience in enterprise operations, operational improvement, program leadership, consulting, or organizational transformation
- Demonstrated experience leading complex, cross-functional initiatives and delivering operational improvements across large organizations
- Experience managing enterprise-scale workstreams involving multiple stakeholders and organizational dependencies
- Strong facilitation, stakeholder management, and change leadership capabilities
- Experience translating strategic or analytical insights into coordinated operational execution
- Experience operating in complex, matrixed organizations
Benefits
- Option to work remotely in approved states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming.
- High-quality, low-deductible medical insurance
- Low to no-cost dental and vision plans
- 5 weeks of paid time off (plus almost a dozen paid holidays)
- Employer-funded retirement
- Free tuition program
- Parental leave
- Mental health and wellbeing resources
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