Note: The job is a remote job and is open to candidates in USA. The American Heart Association is a nonprofit organization focused on advancing cardiovascular and brain health and creating healthier communities. The Sr. Donor Relations Manager leads donor stewardship and gift fulfillment activities, manages project transitions and deliverables, develops donor impact reports, and coordinates recognition and engagement efforts to support donor satisfaction and continued revenue.
Responsibilities
- Serve as the primary point of contact for servicing a portfolio of assigned relationships with active gifts in fulfillment. Provide exceptional support to build and maintain a positive relationship between the American Heart Association and the donor. In close collaboration with the relationship manager, respond to the needs of the donor and/or project, decide which course of action to take, and implement that action with minimal consultation or direction. Monitor donor preferences; identify, evaluate, and recommend additional funding and/or engagement opportunities for donor pathing, and develop donor pathing
- Lead the gap from gift award to fulfillment, including as a project manager as needed to ensure the project transitions efficiently from award notification to implementation and monitoring. Convene and brief the implementation team and the Office of Funded Programs to ensure clarity and alignment on roles, budget, deliverables, impact reporting, and donor expectations. Transition the project to the implementation and grant administration teams, ensuring smooth and effective transitions. Liaise, communicate, and drive a sense of urgency with respective team members to start the funded project on time and remain on schedule. Clear barriers and offer solutions to challenges that may arise at start-up and during the project
- Customize and develop high-quality interim and final project reports, leveraging project reports provided by the implementation teams and the Office of Funded Programs to present a compelling representation of the donor’s impact made through their gift
- Lead and manage donor recognition with the relationship manager, Mission Advancement, and Marketing/Communications teams. Provide vision, ensure quality production/implementation, and ensure donor expectations are exceeded
- Lead project tasks in Asana project management software, ensuring regular updates to clearly and actively communicate progress. Record relationship activity and results in Customer Relationship Management (CRM) database
Skills
- * Decision-making ability to solve problems, while working under pressure and effectively presenting these solutions to coworkers and customers
- * Bachelor's Degree or equivalent work experience
- * Five (5) years of relevant experience
- * Excellent time management skills
- * Excellent oral and written communication skills
- * Demonstrated report writing skills
- * Excellent in advanced PowerPoint, Word and Excel, Outlook, and Customer Relationship Management systems
- * Experience in grant writing and grant requirements
- * Experience developing and delivering PowerPoint presentations to both large and small groups
- * Ability to establish, manage, and provide progress updates on project management plans and timelines using software tools
- * Ability to effectively facilitate meetings and lead teams to achieve plan objectives
- * Ability to travel up to 25% local and overnight stay
- Due to the restricted funding for this role, the individual must reside in the Greater Seattle area or Southern California (including Los Angeles, Orange County, the Inland Empire, or San Diego) for the duration of the role
- * Experience with Fundraising, Donor Stewardship and/or Marketing
Benefits
- This position can be home-based within these areas.
- The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations.
- You will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally.
- Annual salary planning and incentive programs; eligibility for an incentive program is based on the type of position.
- Medical, dental, vision, disability, and life insurance
- A robust retirement program that includes an employer match and automatic contribution
- Employee assistance program
- Employee wellness program
- Telemedicine and medical consultation
- One of our many Employee Resource Groups (ERG)
- A professional mentoring program
- Heart U, the Association’s national online university, with more than 100,000 resources designed to meet your needs and busy schedule
- Paid Time Off (PTO) at a minimum of 16 days per year for new employees. The number of days will increase based on seniority level.
- 12 paid holidays off each year, which includes several days off at the end of the year.
- Tuition Assistance - This program provides financial assistance to employees who wish to further their education and career in relation to their current duties and responsibilities, or for potential future positions in the organization.
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