Note: The job is a remote job and is open to candidates in USA. Ascend Learning is a healthcare and learning technology company providing outcomes-based, data-driven solutions across the learning lifecycle. The Senior Director of Sales Operations leads sales operations across healthcare, overseeing revenue planning, forecasting, pipeline governance, reporting, sales technology, process improvement, and sales support teams.
Responsibilities
- Manage the sales operations function across multiple marketing-facing brands and business units
- Oversee sales planning, reporting, and budgeting, including annual and ongoing forecasting, quota assignment, headcount planning, account assignment, and territory design
- Define and implement sales methodologies, continually improve cross-functional processes, and deliver data-driven recommendations to maximize sales efficiency and support execution
- Evaluate, recommend, and manage sales compensation plans, commission payouts, and incentive schemes to motivate the team and align incentives with company objectives
- Owns the accuracy and timely distribution of sales reports and other intelligence essential to the sales organization, and drives ongoing improvements to existing reports and new reporting tools to better support business decisions and outcomes
- Directs sales-org process and systems initiatives — including maintenance, enhancements, and data visibility/predictability improvements — to forecast and enable delivery of annual revenue plan metrics
- Provides leadership for ad hoc projects including data mining, data analysis, financial modeling, reporting, and executive presentation materials
- Leads and develops a team spanning revenue analysis and sales support — building team capability while maximizing support to the sales organization
- Sets performance goals, conducts regular development conversations, and manages performance for all direct reports
- Partners with Legal, Finance, and Sales leadership on deal structuring, contract review, and pricing/discounting governance
Skills
- 10+ years of progressive business experience, including demonstrated success in a people-leadership role
- Equivalent experience will be considered
- Demonstrated success influencing and partnering with senior leadership
- Extensive understanding of best practices across the sales cycle — including forecasting, revenue planning, sales enablement, and presales/sales support — with demonstrated experience putting that knowledge into action
- Expertise in sales pipeline management, sales operations goals, and industry best practices
- Familiarity with Salesforce, Microsoft Dynamics CRM, or a related CRM platform, database/table maintenance, and business intelligence tools (e.g., Tableau, Power BI, or similar)
- Outstanding interpersonal and influence skills; excellent written and verbal communicator
- Comfortable operating in a fast-paced environment with ambiguity, quickly adapting to changing priorities and demands
- Willing and able to ask hard questions and challenge the status quo constructively
- Experience driving cross-functional projects end-to-end, and negotiating competing priorities across organizations and levels
- Proficiency in Microsoft Office/365, most importantly Excel and PowerPoint
- Ability to travel up to 20%
- Bachelor's degree in Business, Finance, Analytics, or related field preferred
- Prior experience managing or scaling a sales operations or revenue operations team preferred
- Experience with SharePoint and modern BI/reporting platforms (Tableau, Power BI, or similar) considered a plus
Benefits
- Most regular, full-time employees are eligible to participate in an Ascend incentive bonus or sales plan.
- This position has the flexibility to work remotely within the United States. Eastern or Central time zone preferred.
- Health, dental, and vision insurance
- Company paid life Insurance
- 401(k) with company match
- Paid time off and parental leave
- Employee assistance program
- Other wellness programs such as Headspace and Airvet
- Charitable matching program
Company Overview