Note: The job is a remote job and is open to candidates in USA. Evergreen Nephrology partners with nephrologists to transform kidney care through a value-based, person-centered, holistic, and comprehensive approach. The Program Manager will lead the Chronic and Complex Patient Management team, oversee daily care management operations, improve outcomes for high-risk populations, and drive program performance through coaching, quality metrics, and operational leadership.
Responsibilities
- Oversee day-to-day operations for the CCPM care management teams, ensuring efficient workflows, standardized processes, and consistent achievement of program goals
- Ensure delivery of high-quality longitudinal chronic/complex care management, including adherence to clinical pathways, protocols, and documentation standards
- Continuously evaluate and improve the performance of the CCPM program and team members, consistent with Evergreen’s performance management philosophy
- Develop and implement collaborative strategies to improve program performance and patient outcomes (e.g., chronic disease control, complication prevention, and reduced readmissions) while ensuring patient and provider partner satisfaction
- Support newly hired CCPM team members through orientation and onboarding; provide ongoing training, coaching, and development for established team members
- Perform regular call and documentation (chart) audits to support performance management and identify opportunities for continuous improvement
- Prepare performance reports, dashboards (as applicable), and meeting materials for the CCPM program for internal and external audiences
- Develop and foster relationships with key stakeholders (e.g., IDT members, market leaders, and other program leaders) to drive outcomes through collaboration and cross-program partnerships
- Build and maintain effective communication strategies between Evergreen and market stakeholders to foster strong relationships that support improved patient outcomes, in collaboration with market leaders
- Be a Culture Champion by cultivating a culture of high performance, transparency, trust, and collaboration
- Other duties consistent with this role, as assigned
Skills
- Bachelor's degree in healthcare or nursing (BSN required)
- Active state nursing license in good standing
- 3+ years of longitudinal clinical nursing care management experience required
- 2+ years of experience in a clinical nursing managerial or leadership role
- Experience in longitudinal care management
- Strong business acumen of value-based healthcare operations in disease management and population health programs
- Understanding of Business Continuity and how to build resiliency into business processes / systems
- Ability to develop talent, know when to delegate, innovate and iterate with your team, leveraging their strengths
- Exceptional relationship-building, communication, and change management skills, with the ability to influence effectively and establish trust and credibility quickly with internal and external partners
- Strong leadership presence which inspires others and instills confidence in peers, external partners, board members, and team members
- Execution-focused and hands-on, with the ability to effectively balance strategic priorities and detailed, day-to-day operational work (“in the weeds”)
- Able to motivate staff; influence people and outcomes, you promote team building
- Demonstrated ability to work effectively independently and as part of a team, in collaborative settings
- Commitment to maintaining highest level of confidentiality
- Organizational skills, operational rigor, resilience, and commitment to the business
- Intermediate skills with MS Office Suite of products including Outlook and Teams
- Able to work effectively in a remote environment:
- Home internet must support a minimum download speed of 25 Mbps and upload speed of 10 Mbps. Cable, Fiber, or DSL connections hardwired to the internet device are recommended
- Employees must work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
- While this position is fully remote , you must be able to work 8:30am – 5pm in the Central or Eastern time zone
- Master's degree in nursing or healthcare administration or related field
- Experience with quality improvement using data to track and improve program performance
- Previous experience working within a managed care environment especially with experience in administrative/management capacity
- Experience in leading the clinical function of a Value Based Care organization
Benefits
- Paid time off starting at 4 weeks for full-time employees
- 12 paid holidays per year
- Medical, dental, vision and life insurance, including an HSA with employer match
- Reimbursement for continuing medical education for eligible roles
- A 401(k) program where Evergreen matches up to 4% of contributions after six months of tenure
- Paid parental leave
- A robust training and development program that starts with onboarding and continues throughout your career with Evergreen Nephrology
- Fully remote position
- Evergreen will provide remote employees with telephony applications and equipment to meet the business requirements for their role
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