Note: The job is a remote job and is open to candidates in USA. Navitus Health Solutions is a pharmacy benefit manager focused on making medications more affordable and accessible. The Sr. Director, Account Services leads strategy, service performance, and account service teams for existing PBM clients, while driving client retention, strategic planning, operational effectiveness, and customer satisfaction. The role also manages senior client relationships, develops high-performing teams, and advances process modernization and data-driven decision-making.
Responsibilities
- Provide leadership and oversight for Account Executives and Account Management strategy and tactical execution, ensuring consistent service delivery, and driving performance across account management teams supporting the Key Accounts book of business. This includes accountability for operational effectiveness, scalability, and alignment with company objectives
- Communicate effectively with Senior Team at Navitus and C-Suite level externally; provide executive summary of performance to the Executive Team at least quarterly
- Attend key Management Committee meetings
- Oversee the creation and presentation of Strategic Business Plans, Consultative QBRs, and Performance Standard reports to Navitus clients
- Provide support and guidance to staff relative to Performance Guarantees and best practices
- Manage Clients at a strategic level, including Senior-level Client Management teams
- Build sustainable operational capability by modernizing processes, establishing centralized documentation and standards, promoting cross-training, and reinforcing governance practices (decision-making, accountability, and escalation frameworks)
- Champion data-driven decision-making and technology adoption to improve efficiency and consistency across Account Management Operations
- Involvement in related cross-functional matrix teams/committees
- Lead internal department and corporate projects
- Responsible for measuring, monitoring, and reporting a variety of key performance indicators for internal and external stakeholders; and for reporting client services metrics
- Responsible for team members’ performance specific to client, individual team members, and key office personnel
- Create and develop strategic direction for the Client / Clinical Services team
- Provide on-going formal training to team members
- Promote and oversee intentional cross-training strategies within and across departments to reduce single points of failure, strengthen bench strength, and improve service continuity for complex consultant/broker portfolios
- Provide expert input to hiring process and on-boarding process for team members
- Travel to Client sites as required
- Other duties as assigned
Skills
- Bachelor's degree from an accredited university required
- 10+ years of progressive experience interfacing directly with Managed Care clients required
- 5+ years of progressive leadership experience, which may include leading individual contributors or teams, or equivalent leadership experience such as coaching, mentoring, or leading complex initiatives or projects, required
- Knowledge of internal operations, as well as an knowledge of the clients' benefit management philosophy, goals, and objectives required
- Understanding of the PBM industry and the Navitus advantage as compared with its competitors required
- Knowledge of formulary managed care systems, principles, and practices (e.g., DUR, and prior authorization) required
- The ability to consistently interact cooperatively and respectfully with other employees
- Travel to Client sites as required
- Navitus is unable to offer remote work to residents of Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Rhode Island, South Carolina, South Dakota, West Virginia, and Wyoming
Benefits
- Top of the industry benefits for Health, Dental, and Vision insurance
- 20 days paid time off
- 4 weeks paid parental leave
- 9 paid holidays
- 401K company match of up to 5% - No vesting requirement
- Adoption Assistance Program
- Flexible Spending Account
- Educational Assistance Plan and Professional Membership assistance
- Referral Bonus Program – up to $750!
- Remote work is available, except for residents of Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Rhode Island, South Carolina, South Dakota, West Virginia, and Wyoming.
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