Note: The job is a remote job and is open to candidates in USA. ServiceNow is an AI platform company helping businesses connect AI, data, and workflows. The Senior Director of Sales Training will lead the development of a differentiated, self-service customer training experience, including platform selection, content management, roadmap planning, pricing strategy, and customer feedback initiatives.
Responsibilities
- Work across the organization to create a differentiated, self-service customer experience
- Actively engage in and drive the ongoing cross-team effort to select and build on the right platform
- Coordinate and manage the central plan for content management, process development, and experience/recognition design
- Create and manage the Training @ Scale roadmap, collaborating closely with IT, curriculum development, certification, and training application development to launch and continuously enhance the online, self-service product
- Contribute to the design and execution of a pricing, licensing, and revenue model that aligns to corporate goals and the overall Customer Success portfolio
- Design and execute internal and external customer feedback loops to encourage rapid iteration, experimentation, and innovation
Skills
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
- 5+ years in complex global program management with demonstrated cross-functional experience
- Ability to influence and lead a diverse set of stakeholders
- Strong communication and presentation skills
- Proven ability to develop comprehensive program parameters, project plans, and release roadmaps
- 5+ years working with cloud platform technologies
- 5+ years working with cloud platform customers, preferably with training or implementation experience
- Proven ability to collaborate and build relationships at all levels of the organization
- Demonstrated product management and product strategy preferred
Benefits
- Equity (when applicable)
- Variable/incentive compensation
- Health plans, including flexible spending accounts
- A 401(k) Plan with company match
- ESPP
- Matching donations
- A flexible time away plan
- Family leave programs
Company Overview
Company H1B Sponsorship