Note: The job is a remote job and is open to candidates in USA. Dynatrace is a software company creating solutions for enterprises and end customers globally. The Senior Deal Desk Analyst supports deal governance, structuring, quote review, and execution of complex sales transactions across the Americas, partnering with Sales, Finance, Legal, Revenue Accounting, Product Management, and Business Systems. The role helps accelerate deal velocity while maintaining pricing discipline, approval rigor, data accuracy, and quote-to-cash alignment.
Responsibilities
- Partner with Account Executives, Sales leaders, and cross-functional stakeholders to structure, review, and approve complex, high-value, or non-standard deals across the Americas region
- Serve as a trusted advisor to Sales on deal construction, pricing strategy, commercial terms, approval requirements, and quote-to-cash processes
- Review quotes for accuracy, completeness, policy compliance, revenue recognition considerations, and alignment with approved pricing, discounting, and deal structuring guidelines
- Escalate high-risk, high-value, or policy exception deals to the Deal Desk Manager, Americas, Director of Global Deal Desk, and other senior stakeholders as appropriate
- Open to using AI to amplify their skills and strengthen their work – demonstrating curiosity, a willingness to learn, and sound judgment in applying AI responsibly to improve efficiency, accuracy, and impact within Deal Desk workflows
- Identify recurring deal friction, policy gaps, system issues, and process inefficiencies; recommend and support scalable improvements across quote-to-cash workflows
- Other duties as assigned and required
Skills
- 3+ years of experience in Deal Desk, Revenue Operations, Sales Operations, Finance, Order Management, Commercial Operations, or a related function
- Bachelor's Degree in Business, Finance, Accounting, Economics, or a related discipline
- Experience within a SaaS company highly preferred
- Experience supporting complex B2B software or SaaS transactions, including new business, renewals, expansions, and non-standard deal structures
- Strong understanding of pricing, discounting, approvals, commercial terms, revenue recognition considerations, and quote-to-cash processes
- Hands-on experience with Salesforce, CPQ tools, and Excel or similar analytical tools
- Advanced experience with Salesforce CPQ or similar enterprise quoting platforms
- Strong financial and analytical skills with the ability to evaluate deal economics, discounting, price realization, and margin impact
- Strong written and verbal communication skills, with the ability to explain complex policies and approval requirements clearly to Sales and cross-functional partners
- High sales empathy – moves quickly, communicates proactively, and knows how to be a partner rather than a gatekeeper
- Demonstrated sense of urgency, attention to detail, ownership, and strong work ethic
- Proactive, solutions-oriented approach to problem solving and continuous improvement
Benefits
- A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.
- A relocation team that is eager to help you start your journey to a new country, always there to support and by your side.
- Stock purchase options.
- Health insurance.
- Dental insurance.
- Life insurance.
- Short-term disability (STD) coverage.
- Long-term disability (LTD) coverage.
- 401(k).
- Remote eligible position; candidates within a 45 mile radius of Boston, MA, Detroit, MI, and Denver, CO are required to work hybrid 2 days per week out of the Dynatrace office.
Company Overview
Company H1B Sponsorship