Note: The job is a remote job and is open to candidates in USA. Nufarm is an agricultural company supporting growers with products and services that help address crop diseases, weeds, pests, and crop yields. The Regional IT Support Analyst will provide hands-on end-user computing support across North America, including device provisioning, onboarding, lifecycle management, executive support, IT asset management, incident escalation, and third-party coordination.
Responsibilities
- Foster strong relationships with key business stakeholders to build and maintain trust in the IT support model
- Deliver prompt and effective local support for key executive teams in the region, ensuring seamless operation of boardrooms and physical conferencing equipment
- Actively participate in service management meetings, prioritize regional IT support needs, and serve as the primary point of contact for urgent escalations
- Consult with internal stakeholders to forecast and deliver required equipment such as telephones, printers, computers and other IT equipment in line with the Nufarm SOE
- Managing physical hardware during user onboarding and offboarding
- Manage IT stockpile and spare or loan equipment
- Provide a local point of contact for any physical changes that need to be made to IT infrastructure
- Complete requisitions for IT equipment not available in standard Ariba catalogues
- Support the Regional IT Business Manager for local contract requirements (eg. Infrastructure Services, Phone Support)
- Coordinate Support for Regional Services with Third parties outside the Accenture Scope Coordinate Vendor support for onsite visits
- Provide a local point of contact for any physical changes that need to be made to IT infrastructure
- Support the Lab and OT teams for offline or isolated equipment
Skills
- 5+ years of IT hardware/software support experience
- Professional documentation, communication and followup skills
- Prior experience using ServiceNow or equivalent ITSM tool
- Provide excellent status, feedback and follow up of assigned tasks
- MS based Device provisioning and Software deployment experience
- This is a fully onsite role with no work-from-home option
- Candidates must already possess valid work authorization that permits them to work for Nufarm in the United States
- Workstation imaging experience
- Familiarity with SCCM, Intune, and mobile device management
- Experience supporting geographically dispersed teams
- Flexibility to coordinate across time zones
Company Overview