Note: The job is a remote job and is open to candidates in USA. Backlight is a global media technology company that provides SaaS solutions supporting the video content lifecycle from creation through monetization. The Senior Customer Success Manager will own the success of high-value North American clients, maximizing platform value, driving renewals and expansion, and influencing product direction and growth.
Responsibilities
- Build deep, strategic relationships with senior client stakeholders, positioning Backlight as a critical enabler of their business imperatives
- Act as the definitive expert on Backlight's platform (Iconik and Wildmoka), guiding clients to optimal use and identifying new ways our solutions drive their success
- Own the renewal and expansion strategy for your accounts, identifying opportunities to deepen our partnership, drive new revenue with the install base and grow our footprint
- Proactively monitor client health and usage, translating data into actionable insights that preempt issues and accelerate adoption
- Drive internal alignment, championing client needs across Product, Engineering, and Sales to ensure our roadmap and services directly support their growth
- Advise clients on industry trends and best practices, helping them leverage Backlight to navigate market shifts and achieve competitive advantage
Skills
- 6+ years of experience owning customer relationships in enterprise SaaS with a focus on content, workflows, and/or asset lifecycle management
- High-level understanding of video formats, ingest, delivery, and distribution
- A track record of translating complex client needs into clear action, driving measurable business outcomes
- Exceptional ability to engage and influence senior executives, articulating value and building trust
- Demonstrated ability to manage multiple complex accounts, balancing competing priorities and driving projects to completion
Benefits
- Fully remote work arrangement
- A variable compensation structure (commissions) in addition to the base salary and benefits
Company Overview