Note: The job is a remote job and is open to candidates in USA. ScienceLogic is redefining IT operations for the modern enterprise. They are seeking a Senior Consultant in Professional Services to serve as the primary technical interface and onsite subject matter expert to customers for the ScienceLogic product line.
Responsibilities
- Provide onsite consulting services and support to ScienceLogic customer with a focus on high quality, accuracy and customer satisfaction
- Perform hands-on installation, configuration, and troubleshooting of ScienceLogic appliances as they relate to the ScienceLogic suite of products
- Work closely with customer’s technical and management staff and act as subject matter expert for ScienceLogic products
- Handle customer work activities via on-site and remote as required. (On-site client work may be full time)
- Handle on-site work solely as a SME and Senior Consultant in ScienceLogic implementation activities
- Act as the internal customer advocate for problem resolution, new product features, and future product direction
- Record all activity in the department’s ticketing system
- Use and create knowledgebase articles based on field incidents, and/or common or critical issues
- Adhere to ScienceLogic Professional Services best practices
- Participate in departmental projects
- Self-motivated with the ability to maintain a positive and cooperative attitude in sometimes stressful situations
- Strong leadership skills with the ability to prioritize competing project timelines
- Provide leadership and direction for your customer regarding the ScienceLogic product suite
- Creative person who looks for new and innovative ways to resolve problems
- Effective team player willing to assist others when needed
- Document and record all activity and communication with customer in person, over telephone and email according to departmental standards of quality
- Support and provide consulting services supporting federal or commercial IT standards (etc. support Federal ATO process, Security Audits, Change Management procedures)
Skills
- A bachelor degree in computer science/engineering
- Proven experience with implementation of enterprise level network management or application performance products
- Thorough understanding of IT infrastructure, application, and enterprise infrastructure best practices
- System administration/support experience in Windows and Unix environments with an emphasis on Linux
- Have exceptional troubleshooting and customer-handling skills; flexible and willing to learn new technologies
- Excellent written and verbal communication skills
- 10+ years in Federal space
- 7+ years' experience supporting/using enterprise class infrastructure monitoring platforms
- 5+ years Linux operating system experience
- 3+ years MySQL Database experience
- 3+ years of experience with SNMP and vendor MIB architecture
- 3+ years of experience configuring SNMP trap and/or Syslog alerts
- Strong knowledge of PowerShell, WMI, XML/SOAP
- PHP and/or Python experience desired
- Linux scripting experience desired
- Experience with ITSM, EMS/NMS Systems (EM7, Solarwinds, IBM NetCool/Tivoli Nagios, HP OpenView or similar) and SNMP is a major plus
- Previous integration experience with ServiceNow, PagerDuty or ITSM platforms is a plus
- TS/CSI clearance preferred
Benefits
- Comprehensive medical, dental and vision plans.
- 401(k) plan with employer match.
- Flexible Paid Time Off (FTO) so that you can take the time that you need to re-energize.
- Volunteer Time Off (VTO) - take two days off per calendar year to volunteer with your preferred charitable organization.
- 5-year Service Milestone Sabbatical.
- Paid parental leave.
- Generous employee referral bonus program.
- Pet insurance.
- HQ Office centrally located in Reston Town Center featuring a well-stocked kitchen with rotating snacks and beverages, and catered lunch on Thursdays.
- Regular virtual company-wide events, including cooking classes, yoga, meditation and more.
- The opportunity to learn and develop from some of the best and brightest minds in the industry!
Company Overview