Note: The job is a remote job and is open to candidates in USA. Incode is hiring an Enterprise Customer Success Manager to serve as the strategic interface between clients and internal engineering and product teams. The role guides customer implementations and projects, manages relationships and risks, supports integrations and production, and presents client insights.
Responsibilities
- Manage all stages of the customer relationship: implementation, relationship building, insight presentations, and issue & risk management
- Provide expert knowledge and support to our growing client base through a consultative approach to deliver successful outcomes
- Work collaboratively with the rest of the Customer Success team to provide red-carpet support to our clients
- Engage Solution Engineers and other Incoders as needed to guide customers through implementations and successfully transition into production phase, resulting in account growth
- Make impactful and creative decisions that move client projects forward
- Develop processes to scope out enterprise customer requirements correctly
- Build a methodology that delivers continuous results and measures success
- Provide customer support and solve issues in integration and production, leveraging knowledge of the product and cross-functional teams
- Find creative solutions to customer requests and deliver experiences that clients will love
- Lead insight presentations, including data analysis and interpretation, for clients and their executive teams
Skills
- Experience in a consulting firm leading customer projects with demonstrated analytic and problem-solving skills
- Strong project/program management skills
- Excellent communication skills with the ability to distill complex issues
- Solid stakeholder management skills, both internal and external
- Experience working in an organization that develops mobile apps and services for enterprise customers
- Proven track record of resolving issues and risks in a cross-functional and collaborative way
- MBA or relevant Master's degree in business, technology, or engineering
- Previous Customer Success experience in an enterprise and/or SaaS environment
- Technical acumen to allow effective articulation of enterprise capabilities and offerings
- Working knowledge of biometrics or identity software
Benefits
- Flexible Working Hours & Workplace
- Open Vacation Policy
Company Overview
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