Note: The job is a remote job and is open to candidates in USA. Accela is an industry leader in cloud-based government software that helps public agencies improve efficiency, citizen engagement, and community development. The Senior Consultant will lead customer requirements elicitation and business process analysis, translate needs into implementation artifacts, configure enterprise software, and coordinate with technical teams and project managers. The role also supports testing, defect resolution, and go-live readiness.
Responsibilities
- Lead structured requirements for elicitation activities including workshops, interviews, and working sessions with customer stakeholders
- Facilitate discussions to uncover business goals, pain points, constraints, and success criteria, ensuring alignment across diverse stakeholder groups
- Document and validate functional and non-functional requirements, business rules, assumptions, and dependencies
- Translate business requirements into implementation-ready artifacts such as process flows, requirements, and user stories
- Develop current state and future state business process flows to identify inefficiencies, gaps, and improvement opportunities
- Use business process flows as facilitation and decision‑support artifacts to align stakeholders and guide solution design and implementation
- Perform system configuration aligned to approved requirements and Accela best practices
- Partner with technical, data, and integration teams to define, clarify, and coordinate technical requirements and dependencies
- Act as a bridge between business stakeholders and technical teams, ensuring intent, constraints, and impacts are clearly understood
- Guide customers toward standard solutions and best practices while balancing business needs, scope, and technical considerations
- Collaborate with Project Managers to manage scope, identify risks early, and support informed decision-making
- Support testing and validation activities including UAT planning, defect triage, and resolution coordination
- Contribute to go-live readiness activities by validating configuration completeness, business process alignment, and operational readiness
Skills
- 3-5 years' experience in business analysis, requirements elicitation, and stakeholder facilitation within complex implementation projects
- Experience developing and using business process flows (e.g., current-state and future-state) to facilitate stakeholder alignment and support solution design
- Hands-on experience configuring enterprise software solutions based on discovery requirements
- Demonstrated ability to coordinate effectively with cross-functional technical teams
- Experience documenting requirements using industry-standard techniques such as process modeling, use cases, or user stories
- Ability to think conceptually while maintaining attention to detail in configuration and documentation
- Proven problem-solving skills with the ability to recommend practical, best-practice solutions
- Strong written and verbal communication skills, with the ability to influence and guide both business and technical stakeholders
- Experience working within defined project scope and supporting change control discussions
- Comfort in operating in fast-paced, multi-stakeholder delivery environments
- Previous professional services or consulting experience (Big 5 consulting a plus)
- Government or public-sector domain expertise
- Mentoring or coaching experience to other consultants on facilitation techniques, documentation standards, and customer engagement practices
- Experience documenting and communicating cross functional workflows to support technical design and integration planning
Benefits
- Annual bonus target; discretionary bonus awarded based on company and individual goal achievement
- Flexible time off
- Comprehensive medical plans
- Dental plans
- Vision plans
- Family planning benefits
- 401(k) retirement savings plan with company match
- Health savings account with company contributions
- Flexible spending account
- Life coverage
- Accident coverage
- Disability coverage
- Business travel insurance
- Employee assistance programs
- Other well-being benefits
Company Overview
Company H1B Sponsorship