Note: The job is a remote job and is open to candidates in USA. Carrot is a global fertility and family care platform that provides clinical programs and care support to members worldwide. The Sr. Clinical Operations Project Manager will serve as the operational backbone of the Global Clinical Operations team, coordinating projects, maintaining reporting infrastructure, tracking budgets, and aligning clinical operations with cross-functional partners.
Responsibilities
- Serve as the operations point person across GCO sub-teams, keeping frameworks, timelines, and ways of working consistent
- Coordinate the GCO components of new projects end-to-end: identify stakeholders, track deliverables, and keep work moving across global clinical operations, product, and other partner teams
- Track spend against program budgets, flagging variances to leadership
- Spot and help close gaps or silos between GCO sub-teams by maintaining regular alignment touchpoints
- Build and maintain dashboards and reporting infrastructure that give leadership real-time visibility into program status, trends, and open decisions
- Pull together monthly operational updates, synthesizing data from Jira, Zendesk, Airtable, Salesforce, BI tools, and other program analytics into clear, actionable summaries
- Help connect operational metrics to clinical and business outcomes so leadership has a clear line of sight from day-to-day activity to impact
- Serve as a connector between GCO and commercial, GTM, and customer success teams, ensuring the right subject-matter expert is looped into RFPs, RFIs, and retention/expansion conversations
- Ensure feedback from client-facing teams is incorporated into GCO program planning and prioritization
- Identify opportunities to use AI tools, automation, and workflow improvements to save the team time and reduce manual work
- Support team members in getting up to speed on new tools and best practices as they're introduced
Skills
- A Bachelor's degree in healthcare administration, business, public health, or a related field — or equivalent practical experience in clinical/healthcare operations
- Demonstrated, hands-on experience in scheduling, budgets, and cross-functional coordination within clinical operations
- Strong program and process-design skills, shown through a program management certification or 2+ years of project management experience, including building/maintaining SOPs, governance documentation, and decision-informing reporting
- High comfort level with modern productivity and data tools (Google Workspace, Slack, Jira, Salesforce, Airtable, BI dashboards) and the ability to quickly learn new systems, including AI-enabled tools
- A demonstrated ability to operate across multiple fast-moving workstreams simultaneously without losing track of details
- Strong documentation skills, with the ability to create and maintain clear, reusable, well-organized documentation
- Extreme organization, with the ability to manage and maintain large databases and datasets accurately
- The ability to establish a process and cadence for audits, ensuring data and documentation stay accurate and current over time
- Experience in reproductive and/or hormonal health (fertility, pregnancy, menopause, low testosterone, gender-affirming care) and related coverage/benefit policies
- A track record of using data to drive decisions — defining KPIs, building dashboards, running monthly/quarterly operational reviews
- Comfortable operating in high-growth, ambiguous environments with a bias toward scalable systems and automation
Benefits
- Remote work arrangement
- Equity
- Health and wellness benefits
- Retirement savings plans
- Short- and long-term incentives
- Flexible Time Off
- Comprehensive parental leave
- Family-forming benefits
- Family-forming assistance
- A collaborative, inclusive, and values-driven culture
Company Overview