Note: The job is a remote job and is open to candidates in USA. FuntoNetwork Consulting connects experienced consultants with project opportunities through its platform. The company is seeking a Customer Experience Operations Analyst to support a Unified Communications and Contact Center Solutions project by defining service workflows, performance metrics, call journeys, dashboards, and support procedures. The role also involves reviewing project requirements, coordinating assigned work, communicating with stakeholders, and supporting quality control and status updates.
Responsibilities
- **Role coverage:** Define service workflows, performance metrics, call journeys, dashboards, and support operating procedures
- Review the role scope, project background, supporting materials, deadline, and client requirements that relate to your assigned work
- Provide only the role-specific materials requested by FuntoNetwork, such as your resume, cover letter, work samples, technical notes, estimates, or availability
- Coordinate with FuntoNetwork on your assigned consultant role and related technical work only
- Communicate clearly with technical and non-technical stakeholders as needed
- Support quality control, status updates, and readiness for your assigned portion of the work
Skills
- Relevant experience for this project-based role
- Strong written communication, documentation, customer-service, and stakeholder coordination skills
- Ability to work against project deadlines and client requirements
- Attention to detail and ability to provide complete role-specific application materials
- Experience supporting public-sector, enterprise, customer service, CRM, contact center, or consulting projects is preferred
Benefits
- On-site/Hybrid work arrangement in the United States or Canada
- Consultants will be able to track project earnings, payment status, and tax records inside the FuntoNetwork mobile app.
- Approved payments for this project opportunity will be processed through the app, and consultants will be able to request withdrawals from their available balance directly inside the app.
- The app will also provide access to relevant payment history and tax-related records for consultant tracking and reporting.
Company Overview