Note: The job is a remote job and is open to candidates in USA. GovCIO provides technology solutions and digital services for the federal government. The Senior Clinical AI Technical Integration Specialist supports Department of Veterans Affairs initiatives involving Ambient AI Scribe testing, technical troubleshooting, workflow validation, and operational readiness across pilot and go-live environments. The role coordinates interface testing, issue escalation, equipment evaluation, vendor support, and technical recommendations for enterprise readiness.
Responsibilities
- Support VistA and Ambient AI Scribe interface testing across Primary Care pilot and go-live sites
- Assist in validating system interactions and technical workflows within CPRS/VistA environments
- Identify technical gaps, workflow dependencies, and operational impacts observed during testing
- Support development of standardized testing approaches to ensure alignment with business and clinical requirements
- Attend training sessions, office hours, and technical support calls to troubleshoot issues in real time
- Monitor collaboration platforms (Teams chats, support channels, etc.) to identify and respond to emerging technical issues
- Engage directly with end users to resolve access issues, equipment challenges, and technical barriers
- Perform structured root cause analysis and identify systemic patterns impacting technical performance or workflow usability
- Recommend remediation approaches based on recurring issue trends
- Work with multiple Ambient AI vendors independently to troubleshoot technical issues impacting providers
- Route tickets and technical findings to appropriate escalation teams including Scribe support teams, ESD, OCTO shared services, and program leadership
- Serve as a technical liaison aligning vendor troubleshooting activities with VA operational requirements
- Conduct workflow reviews with VA programs evaluating Ambient AI Scribe capabilities
- Document best practices, workflow considerations, and operational insights
- Support demonstrations of Ambient AI solutions to high-level VA programs exploring adoption
- Translate technical testing findings into structured recommendations that inform leadership decision-making and enterprise readiness assessments
- Support testing and evaluation of peripheral equipment (e.g., microphones and audio hardware)
- Provide technical recommendations regarding compatible equipment across supported Ambient AI tools
- Contribute to development of technical standards and equipment guidance supporting scalable deployment decisions
Skills
- Bachelor's degree in Information Systems, Health Informatics, Healthcare Administration, Computer Science, Engineering, or related technical or healthcare discipline
- Equivalent combination of education and relevant technical experience supporting complex systems, testing environments, or operational technology support
- 5 to 8+ years of progressive experience supporting healthcare operations, digital health platforms, telehealth systems, QA/testing, or enterprise software environments
- Demonstrated experience troubleshootingcomplex technical and operational system issues, including workflow, data, and configuration challenges
- Experience supporting testing activities, defect triage, or validation workflows
- Ability to differentiate between product defects, configuration issues, workflow challenges, and operational impacts within complex enterprise technology environments
- Experience coordinating with engineering teams, vendors, or operational support organizations
- Experience supporting VA or federal healthcare environments
- Familiarity with CPRS/VistA or comparable clinical documentation systems
- Experience supporting AI-enabled clinical tools or speech-based technologies
- Experience working within pilot or pre-production testing environments
- Structured testing methodologies (QA, regression testing, validation workflows)
- Issue tracking platforms (Jira, Zendesk, ServiceNow, etc.)
- Data validation and troubleshooting techniques
- Collaboration tools (Teams, SharePoint)
- Workflow analysis and optimization
- Data visualization tools (Power BI, dashboards)
- Ability to obtain and maintain Public Trust, High clearance
- Strong technical troubleshooting skills within complex operational environments
- Ability to distinguish between system defects, workflow challenges, configuration issues, and user-related problems
- Experience supporting testing, QA validation, or technical support activities
- Ability to translate technical findings into clear documentation and actionable insights
- Strong collaboration and communication skills across technical and operational stakeholders
Benefits
- This is a fully remote position located within the United States.
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