Note: The job is a remote job and is open to candidates in USA. Rula is a mental healthcare company dedicated to providing evidence-based and compassionate care. The Sr. Clinic Launch Associate will help open and operate physical clinics, prepare new spaces, support therapists, coordinate vendors, and resolve day-to-day operational issues while developing repeatable processes for clinic expansion.
Responsibilities
- Help open and operate physical clinics where therapists can meet patients in person
- Spend most of your time in the field preparing new spaces, supporting therapists, coordinating vendors, and resolving day-to-day operational issues
- Work with a collaborative team that values practical problem-solving, clear communication, and learning from each new launch
- Shape how Rula’s clinics operate and build repeatable processes that support expansion across the country
Skills
- 3+ years of professional experience in multi-site operations, clinic operations, facilities, hospitality, retail, events, or another role supporting physical locations
- Strong verbal and written communication abilities are essential. You must be able to act as the primary local point of contact for therapists, empathetically resolve platform/scheduling issues, and collaboratively engage with cross-functional internal teams (Support, Marketing, Provider Success)
- Proficient in Google Sheets and basic data visualization skills
- Ability and willingness to learn new software platforms quickly (e.g. our Ops App, Hex dashboard, etc)
- Willingness and ability to travel to other U.S. markets and remain on location for several weeks or months during clinic launches, ideally West-Coast based
- Proven ability to quickly identify and independently resolve physical and administrative roadblocks (e.g., lockbox access, lost keycards, office supplies, room bookings) with full on-the-ground ownership and a focus on durable solutions rather than temporary patches
- 1+ years of experience managing physical spaces (e.g., offices, clinics, events, hotels, coworking)
- 1+ years experience at a high-growth start-up
- Strong analytical skills with an eagerness to dig deep into office performance data. Ideal candidates will proactively use existing dashboards to report on slot data, track provider sign-ups, and identify office misuse to inform targeted outreach strategies
Benefits
- Offers Equity
- 100% remote work environment: Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments (must be based in United States, currently not hiring in Hawaii)
- Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA
- 401(k) plan access: Start saving for your future
- Generous time-off policies: Including 2 company-wide shutdown weeks each year for self-care (for most employees)
- Paid parental leave: Available for all parents, including birthing, non-birthing, adopting, and fostering
- Employee Assistance Program (EAP): Supporting your mental and physical health
- Quarterly department stipend: Fun team-building activities or in-person gatherings
- Community and employee resource groups: Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all
- Home office stipend: New hire home office stipend & $50 monthly stipend to help cover internet or cell phone expenses
- Wellness at Rula program: Year-round wellness initiatives and a $50/month wellness stipend
Company Overview