Note: The job is a remote job and is open to candidates in USA. Cognizant is seeking a Senior CCM Consultant to support business and technology outcomes through customer communications management solutions. The role focuses on analyzing and migrating OpenText Exstream applications, designing and developing correspondence, and validating solutions with cross-functional teams.
Responsibilities
- Perform discovery and detailed analysis of existing CCM applications, correspondence inventory, business rules, data inputs, integrations, and operational dependencies
- Conduct reverse engineering of existing OpenText Exstream applications/templates to understand document composition logic, reusable components, variables, rules, and data mappings
- Assess existing correspondence and identify migration complexity, dependencies, reusable patterns, gaps, risks, and remediation requirements
- Lead/support CCM migration activities involving OpenText Exstream and target/adjacent platforms such as SmartCOMM or Quadient Inspire, ensuring functional equivalence of migrated communications
- Translate existing business and technical logic into target-state correspondence designs, including templates, layouts, rules, data mappings, and reusable components
- Perform hands-on design, development, configuration, troubleshooting, and enhancement of complex customer communications across CCM platforms
- Support migration validation and testing, including comparison of source and target outputs, business-rule validation, data verification, defect analysis, and resolution
- Collaborate with business, architecture, development, QA, and production-support teams throughout discovery, migration, testing, deployment, and post-production stabilization
Skills
- 12+ years of overall IT experience, with strong hands-on experience in Customer Communication Management (CCM) solutions
- Mandatory hands-on experience with OpenText Exstream, including design, development, enhancement, and maintenance of enterprise customer communications
- Strong experience with at least one additional CCM platform: SmartCOMM or Quadient Inspire
- Strong hands-on knowledge of CCM development concepts including templates, layouts, variables, business rules, tables, headers/footers, pagination, and reusable components
- Experience developing and modifying complex customer correspondence/templates independently, including troubleshooting application and template-development issues
- Good understanding of end-to-end CCM implementation, including data integration, document composition, output generation, deployment, and production support
- Experience working with enterprise development, release, and production-support processes, including defect resolution and BAU correspondence enhancements
- Strong analytical and communication skills with the ability to understand business requirements, translate them into CCM technical solutions, and collaborate effectively with business, architecture, development, and support teams
- Legally authorized to work in the United States without company sponsorship
- Not able to offer visa transfer or sponsorship now or in the future
Benefits
- Remote position open to qualified applicants able to work in United States.
- Various wellbeing programs.
- Medical/Dental/Vision/Life Insurance (subject to applicable eligibility requirements)
- Paid holidays plus Paid Time Off (subject to applicable eligibility requirements)
- 401(k) plan and contributions (subject to applicable eligibility requirements)
- Long-term/Short-term Disability (subject to applicable eligibility requirements)
- Paid Parental Leave (subject to applicable eligibility requirements)
- Employee Stock Purchase Plan (subject to applicable eligibility requirements)
- Eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
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